Learn about what's new in the latest OneVue release. Be sure to also read the Blog by Katie McMillan, Primex Healthcare Product Manager.
Updates primarily include OneVue Sense new features and enhancements. The three new User Reports apply to all OneVue solutions - Sense, Sync, and Notify.
Alert Rules generate alerts to notify staff when a Monitored Asset is in an Alarm state, and now there are two new alert features.
These two new features provide a method to standardize the resolutions logged by staff (Alert Resolutions) and a new method to document these resolutions (Alerts). Resolutions are the corrective action taken by staff to resolve a Monitored Asset's alarm condition - which may due to a reading excursion or a sensor device issue.
These new features are not fully supported for use with the 72MHz OneVue Sync or Notify Bell Scheduling solutions. Refer to these solutions Help section for additional information.
About Alert Resolutions
An Alert Resolution is a template of resolutions that can be specific to your organization's standard response procedures. Once Alert Resolutions are created, they are added to an Alert Rule.
How does it work?
When a Monitored Asset assigned to an Alert Rule with Alert Resolutions enters an Alarm state, OneVue sends alert notifications to inform staff of the alarm condition and also creates an Alert.
The Alert is accessed by going to Monitoring > Alerts.
A staff member will acknowledge an alert to indicate they are taking action, and is commonly who will document the corrective actions taken to resolve the alarm condition. Alerts can be acknowledged by selecting the alert from Dashboard To Do List and also now from an Alert.
A staff member logs the corrective actions taken. From the Alert, a resolution is selected and saved. More than one resolution can be selected as needed.
OneVue sets the Alert's Resolution Status to Completed. At anytime, staff can log additional resolutions.
All logged resolutions are added to the Monitored Asset's Alert History, which can be viewed from its profile.
What's needed to use Alert Resolutions with Alerts?
First, create an Alert Resolution. You may have one or more Alert Resolution profiles, which may be specific to the monitored condition. Learn how to create Alert Resolutions, which can then be assigned to an Alert Rule.
Once created, then assign Alert Resolutions to your Alert Rules.
Alerts is a new option available from the Monitoring menu (go to Monitoring > Alerts). Alerts are generated by Alert Rules with or without Alert Resolutions.
For Alerts generated by an Alert Rule with Alert Resolutions, OneVue monitors if a resolution was logged by displaying the Alert's Resolution Status - Needed or Completed. From an Alert, resolutions are displayed to allow staff to select a resolution taken. A resolution may also provide an option to add addition information.
For Alerts generated by an Alert Rule that does not have Alert Resolutions, an Alert is generated with a resolution status of Not Needed. For this method, staff will document resolutions taken by adding comments to the State History of a Monitored Asset. The State History can be selected from the Alert.
About documenting (logging) corrective actions taken to resolve an Monitored Asset's alarm condition
Prior to this release, staff could only log their corrective actions (resolutions) by adding comments to the State History of a Monitored Asset - which is still an option. If you configure Alert Rules with the new Alert Resolutions option, staff will log their corrective actions directly from an Alert by selecting a pre-defined resolution.
Learn more about the two methods, About documenting corrective actions.
What are the key differences between using State History comments or Alerts with Alert Resolutions to document corrective actions taken to resolve a Monitored Asset's alarm condition?
Resolutions and comments are...
State History Comments
Alerts with Alert Resolutions
Included in Asset Summary Report*
Included in Monitored Asset State History Report
Included in Monitored Asset Exception Report*
Pre-defined resolutions (corrective actions)
Free form comments
Resolutions and comments logged and can be viewed from a Monitored Asset profile
* Alert notification acknowledgement details, by who and when, are also included in the Report.
Three new user reports are now available - allowing a user assigned to the Account Admin Role to generate reports that include data specific to users. These reports can only be ran manually and cannot be scheduled. Commonly, these reports are generated at the time information is needed.
The User Report provides details of each user, including their assigned Device Classes, Roles, and Alert Rules, and indicates if a User Profile is inactive.
If a staff member is leaving your organization and you need to reassign their responsibilities, this report provides what's needed to reassign their OneVue responsibilities to another user.
The User Role Report provides details of the Roles and Device Classes assigned to each user.
If you need to understand who has access to account data and features, this report provides what's needed to identify who's assigned to specific Business Units or Locations and their assigned Roles.
The User Alert Rule Report provides who alert notifications are sent to for each Alert Rule and indicates if the rule is enabled or disabled.
If you need to analyze who receives alert notifications, this report provides what's needed to ensure notifications are being sent to the right staff and you have the right coverage.
A sensor's date of first use is the date it began reporting reading data to OneVue. If your organization's policies require replacement on a regular cycle for Temperature and Humidity Sensor or Differential Pressure Sensors, this date can be used to analyze replacement timing. If you need to identify the age of all your OneVue sensor devices, this data can also be used during your analysis.
To learn more, see topic View sensor date of first use.
Earlier this year we added the option to set a second escalation alert notification to Alert Rules with simple scheduling. Now, the second escalation notification can be configured with Team scheduling.
What are escalation notifications?
An Alert Rule can be configured to send one-time escalation notifications in a given order when an alerting condition has not returned to a Normal state for a specified period of time. Escalation notifications are sent based on start time of the alerting condition. If a user acknowledges an alert notification, the countdown to sending an escalation notification is paused and the countdown resumes at the time alert notifications resume (Resume Alerts Interval setting). The first escalation is sent based on the Escalate settings, and the second escalation sent is based on the Next Escalation settings.
The Sense Dashboard includes a total number of monitoring points. This total includes all sensors that have checked-in to OneVue within the last 30 days or have been in an Alarm state within the last 30 days.
For sensors that monitor more than one condition, each condition is a monitoring point. For example, a Temperature and Humidity sensor has two monitoring points, one for temperature and one for humidity.
Report now includes an easier way to identify a sensor device. The last 4 characters of a sensor's Device ID (MAC address) is now included.
The OneVue Audit Report provides user log in activity and configuration changes for the OneVue Sense Monitoring solution.