Learn about the latest OneVue releases.
Sensor Firmware version 8.41 includes the following updates.
Transport Layer Security (TLS) Server Name Indicator (SNI) to improve compatibility with Enterprise Web Filters.
Other fixes.
By default, sensors are set to automatically receive firmware updates. To learn more about firmware management, see topic Configure sensor firmware.
Alerting workflow overview (New Resource): the last few releases have impacted OneVue alerting features and workflow. We've put together an overview of the alerting workflow, along with a PDF guide. The guide may be a good resource to share with your staff.
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Monitored Asset > Event History (New Feature): the State History and Alert History views have been combined into a single view "Event History".
Please note this change may impact users that add comments from a Monitored Asset's State History. Now they will add a comment from an Alert Resolution's State History. An Alert Resolution is generated when a Monitored Asset enters an Alarm state.
Monitoring menu (Changes): renamed two alerting menu options.
Asset Summary Report (Enhancements): added two new settings and an update to the data included in the report.
Alert Resolutions list view (Enhancements): added alert type and option to select a date range.
General updates (Enhancements): updates to list view navigation, the Dashboard, and system performance.
Due to the recent OneVue updates, we wanted to provide an overview of the OneVue alerting workflow. It's very important to Primex that you and your staff are provided resources to support your success and use of OneVue.
Below is an overview and workflow diagram. Be sure to download the PDF version to share with your staff.
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Alarm State
Monitored Asset enters and Alarm state and an alert is activated.
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Staff Notified
OneVue sends alert notifications to staff, adds the alert to the Dashboard To Do list, and creates an Alert Resolution
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Staff Takes Action
Staff acknowledges alert to indicate action is being taken and logs corrective actions taken to resolving alerting condition.
To acknowledge an alert, go to the Dashboard > select the alert from To Do List > Alert Resolution displayed > add comment and select Acknowledge.
To log corrective actions, go to Monitoring > Alert Resolutions > select the Monitored Asset name link of the alert > Alert Resolution displayed > select the action taken from the list of pre-defined list of resolutions. If pre-defined responses are not available, select State History to add a comment to the Alarm state-change event.
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Alert Ends
An alert ends when the Monitored Asset returns to a Normal state and a return to normal notification is sent to staff.
OneVue stores all event history that can be viewed from the Monitored Asset's Event History and included in the Asset Summary Report.
The State History and Alert History has been combined into a single view - the new Event History view.
A Monitored Asset's Event History includes all state changes and alert history. The data includes all alert notifications, state-change events and comments, alert acknowledgements and comments, and logged alert resolutions.
Learn more about the details provided in the Event History.
The last OneVue release included updates to several alerting features. Based on feedback from our user community, we made a named change to two of the Monitoring drop-down selections - now you will see Alert Resolutions and Alert Resolution Templates.
Was... |
Now... |
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Alerts |
Alert Resolutions |
Alert Resolutions are generated when a Monitored Asset enters an Alarm state and provides pre-defined responses to log corrective actions taken to resolve the alarm condition. All responses are stored in the Event History of a Monitored Asset and included in the Asset Summary Report. Learn more about documenting corrective actions from Alert Resolutions. |
Alert Resolutions |
Alert Resolution Templates |
An Alert Resolution Template is a group of pre-defined corrective actions (resolutions). When a Monitored Asset enters an Alarm State, the template is included in the Alert Resolution generated by the Alert Rule. From an Alert Resolution, staff documents corrective actions taken to resolve the alarm condition.
Learn more about Alert Resolution Templates. |
This release includes an update to the State History section, two new Report Profile settings, and an update to the Custom day boundary setting.
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State History now Event History and more data
The State History section is now labeled Event History and provides details for all events.
The Event History section includes all state changes and alert history. Data includes state-change events and comments, alert acknowledgements and comments, and logged alert resolutions.
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Report Profile > New Settings
The following new settings are available for the Asset Summary Report only, which now allows for additional customization.
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States to include - NEW setting
You can now configure a report to include or exclude Monitored Assets by their state. Options include Normal, Warning, and Alarm states. By default, all states are included.
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Fields to include - NEW setting
You can configure a report to include or exclude fields in the Daily Reading Summary section. By default, all fields are displayed.
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Report Profile > Custom day boundary setting - UPDATED
An update has been made and now the AM and PM times and readings will adjust to the time period selected.
Example of when the Custom day boundary setting would be enabled
Staff reviews the daily Asset Summary Report at 7 AM each morning to confirm no temperature excursions had occurred overnight. By default, the daily report will include the readings for the previous 24-hour calendar day, which would be from 12:00 AM to 12:00 AM. Since they need to also verify readings from overnight (after 12 PM), the Custom day boundary setting is needed to be enabled and the 24 hour time period would be set 8 AM to 8 AM to confirm no temperature excursions had occurred overnight. With this configuration, the daily Asset Summary Report would then include all readings logged starting at 8 AM of the previous day to 8 AM of the day the report is generated.
To ensure reports include all logged readings for the specified 24 hour period, the sensor's Check-in Interval frequency must be set to 1 hour. When set to 1 hour, all logged readings are sent to OneVue hourly. By default, this setting is set to every 8 hours. When set to a 1 hour Check-In frequency, Primex recommends a sensor is powered by AC or PoE.
This release provides the following updates to provide you with more information and flexibility.
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Alert Type
The Alert Type has been added, which makes It easier to identify the cause of an alert. For example, if an alert was activated due to a Monitored Asset's temperature reading excursion, the alert type will be Temperature.
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Select date range
You can now specify the date range of the Alert Resolutions displayed. By default, Alert Resolutions created in the last 31 days are displayed.
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Custom Views
Like all other list views, you can now create a custom view by selecting the gear icon.
Learn more about viewing Alert Resolutions.
This release provides the following additional updates.
List Views: the top section of all list views now include the Items per Page and Back and Next buttons. This will make it easier to navigate when you have a long list of items displayed.
Improved performance: our development team made enhancements to OneVue that provides a better experience when displaying a large amount of data.
Dashboard: Monitoring Points have been removed and planned to return in a future release.