Primex recognizes today's organizations have complex network infrastructures, a division of responsibilities, and standard information security policies associated with data confidentiality, network bandwidth, and security of the systems deployed at their facilities.
This content is intended to provide information to answer the technical questions you or your staff may have regarding the Primex OneVue platform and Primex devices.
Architecture: OneVue is a multi-tenant solution built on top of Amazon Web Services (AWS). AWS is designed with multiple layers of protection, including secure data transfer, encryption, network configuration, and application-level controls distributed across a scalable, secure infrastructure.
Network communication: Primex devices equipped with Power over Ethernet (PoE), wired Ethernet or Wi-Fi technology communicate over your facility's network to OneVue by way of the HTTPS communication protocol.
NTP Servers: Primex devices that require a NTP time source can be configured for up to three internal or external NTP Servers. Use of external NTP Servers require port 123 to be open.
Network Profiles: A Network Profile in OneVue represents a network at your facility and each Primex network device is assigned to a network. Once assigned, the network settings are downloaded to the Primex device, which allows the device to connect to your facility's network to transmit data to and download settings from OneVue. For OneVue devices that use NTP time, its assigned network also allow its connection to an external NTP Server (time source).
Device Preconfiguration: Device Preconfiguration automates the configuration of Primex OneVue Sense Sensors, Sync Bluetooth Bridges, and Notify Bell Controllers for use with OneVue account before they arrive at your facility - eliminating the need to manually configure a device onsite. Device Preconfiguration is completed after an order is placed with Primex and completed online from your OneVue account. Your OneVue account ID, the devices' assigned network and settings provided are configured into each device and the devices are labeled before they are shipped from Primex - it's an easy online process that allows devices to be ready for use when they arrive at your facility.
OneVue Wired Device Configurator (OWDC) Android app: The OneVue app that provides the experience of managing Primex OneVue Sense Sensors, Sync Bluetooth Bridges, Sync PoE Digital Clocks/Timers, and Notify Bell Controllers locally at a device on a mobile platform. The app provides the flexibility and convenience to add new devices to OneVue (optional method Device Preconfiguration) and also view or edit a device's primary settings. Once you download the app from the Google Play™ store (it’s free!), you connect a Primex network device to your Android device and the app guides you through the entire process. It's a simple, easy process that provides onsite configuration.
OneVue Device Configurator (ODC) app: The OneVue app is used to configure OneVue Sync Transmitters. For a new system deployment or when adding or replacing a OneVue Sync Transmitter, the Transmitter is required to be configured onsite with the ODC app. A Transmitter will not operate until it's configured. The ODC app is available for both iOS and Android mobile devices. Download the app from the App Store or Google Play™ (search for Primex OneVue Device Configurator).
Primex Device Configuration software: The Primex OneVue standalone software that can be used to configure the network settings of OneVue Sense Sensors, Sync Bluetooth Bridges, Sync PoE Clocks and Timers, and Notify Bell Controllers locally at a device. Required when your facility’s network requires EAP-TLS certificates or when your organization's policies do not allow network settings to be stored in third-party applications.
Migrating devices to another network: When a network assigned to a OneVue Sense Sensor, Sync Bluetooth Bridge, or Notify Bell Controller is required to be updated or changed, there is a required migration procedure - to ensure the devices do not lose their network connection. There are three options to migrate a device to another network, including directly from OneVue, from the OWDC or ODC app, or the Primex Device Configuration software.
Access to network profile settings: Who has access to view and manage network profiles and device network settings is controlled by the role assigned to a user.
Power over Ethernet (PoE)/Ethernet and Wi-Fi enabled devices connect to OneVue using the Hypertext Transfer Protocol Secure (HTTPS) protocol (port 443); all communication is encrypted.
Power over Ethernet (PoE)/Ethernet and Wi-Fi devices, and the OneVue web browser interface only initiate outbound network connections and do not initiate inbound network connections.
OneVue client and device data is encrypted in transmit and all sensitive data is encrypted at rest.
Primex devices support an array of network communication options for secure wireless network connectivity.
Users can access OneVue from a supported web browser on an internet enabled device, improving flexibility and mobility.
User access to the OneVue user interface is through a web browser by way of the HTTPS protocol (port 443).