Primex recognizes today's organizations have complex network infrastructures, a division of responsibilities, and standard information security policies associated with data confidentiality, network bandwidth, and security of the systems deployed at their facilities.
The following overview is intended to provide the information to answer the technical questions you or your staff may have regarding the Primex OneVue platform and Primex devices.
Architecture: OneVue is a multi-tenant solution built on top of Amazon Web Services (AWS). AWS is designed with multiple layers of protection, including secure data transfer, encryption, network configuration, and application-level controls distributed across a scalable, secure infrastructure.
Network requirements: Primex devices equipped with Power over Ethernet (PoE), wired Ethernet or Wi-Fi technology communicate over your facility's network to OneVue by way of the HTTPS communication protocol.
NTP Servers: Primex devices that display time or have scheduled time events require a NTP time source. OneVue allows for up to three internal or external NTP Servers.
Network Profiles: A Network Profile in OneVue represents a network at your facility and each Primex network device is assigned to a network. Once assigned, the network settings are downloaded to the Primex device, which allows the device to connect to your facility's network to transmit data to and download settings from OneVue. For OneVue devices that use NTP time, its assigned network also allow its connection to an external NTP Server (time source).
Device Preconfiguration: Device Preconfiguration automates the configuration of Primex network devices for use with your OneVue account before they arrive at your facility - eliminating the need to manually configure a device onsite. Device Preconfiguration is completed after an order is placed with Primex and completed online from your OneVue account. Your OneVue account ID, the devices' assigned network and settings provided are configured into each device and the devices are labeled before they are shipped from Primex - it's an easy online process that allows devices to be ready for use when they arrive at your facility.
OneVue Wired Device Configurator (OWDC ) Android app: The OWDC app is an alternative configuration method for device orders and can also be used to view or update for devices already in OneVue. The Primex devices compatible with the OWDC app include OneVue Sensors, Bridges, Bell Controllers, and Digital PoE Clocks.
OneVue Device Configurator (ODC) app: The ODC app is used to configure OneVue Sync Transmitters. For a new system deployment or when adding or replacing a OneVue Sync Transmitter, the Transmitter is required to be configured onsite with the ODC app. A Transmitter will not operate until its configured. The ODC app is available for both iOS and Android mobile devices. Download the app from the App Store or Google Play™ (search for Primex OneVue Device Configurator).
Primex Device Configuration software: Required when your facility’s network requires EAP-TLS certificates or when your organization's policies do not allow network settings to be stored in third-party applications.
Migrating devices to another network: When a network assigned to Primex devices is required to be updated or changed, there is a specific required migration procedure - to ensure the devices do not lose their network connection. There are three options to migrate a device to another network, including directly from OneVue, from the OWDC app, or the Primex Device Configuration software.
Access to network profile settings: Who has access to view and manage network profiles and gateway settings is controlled by the role assigned to a user.
Power over Ethernet (PoE)/Ethernet and Wi-Fi enabled devices connect to OneVue using the Hypertext Transfer Protocol Secure (HTTPS) protocol (port 443); all communication is encrypted.
Power over Ethernet (PoE)/Ethernet and Wi-Fi devices, and the OneVue web interface only initiate outbound network connections and do not initiate inbound network connections.
OneVue client and device data is encrypted in transmit and at rest.
Primex devices support an array of network communication options for secure network connectivity.
Users can access OneVue from any internet enabled device, improving flexibility and mobility.
User access to the OneVue user interface is through a web browser by way of the HTTPS protocol (port 443).
The complete technology stack of the OneVue platform is designed in-house, allowing Primex to control the user experience and provide the highest level of reliability and security.
To support the myriad of network security and protocol standards in today’s business environment, Primex's Power over Ethernet (PoE)/Ethernet and Wi-Fi enabled devices offer an array of options for secure network connectivity. This ensures our customers can use and leverage our full line of products without adding costly, additional IT infrastructure.