Although OneVue monitors and manages the state of devices, the state change is designed to provide a function that allows a user assigned to an Admin role to change the state of a device. This procedure should only be performed if a condition warrants manually changing the state of a relay.
If you are only using one of the two available relays of a Bell Controller device, it's recommended to set the state of the relay not in use to a Suspended state.
Changing the state to an Alarm state: upon each check-in, the system automatically sets the state transmitted by the relay. Therefore, if a subsequent check-in results in a Normal state, the system automatically sets the relay's state to Normal.
Changing the state to a Suspended or Decommissioned state: a subsequent check-in with a Normal or Alarm state does not change its state. Therefore, a manual state change is required to change the state from back to a Normal state.
State change history: OneVue records and saves the details of a change, including the date and time the state change was made, the user who performed the change, and the reason the change was performed. All state changes are viewable from the relay state history.
Go to Devices > Bell Controller Relays.
Select the 9-character link of the relay.
Select Show Advanced Options.
From the New State drop-down menu, select the state the relay is to be changed to.
From the Reason field, enter the condition that warranted changing the state.
Select Change State.
The relay's state is changed. Any active alerts associated to the previous state are acknowledged and cleared.