Manually configuring the network settings of a Primex device can be performed with the Primex Device Configuration software. An encrypted file (.pwg extension) is downloaded from a gateway profile within your OneVue account. The file includes your OneVue account ID and the network profile(s) assigned to the device's gateway profile.
An alternative method is to use the OneVue Wired Device Configurator app (OWDC) to change a device's assigned network locally at the device.
If you are performing this procedure due to the current assigned network settings were not correct, first create a new Network Profile with the correct settings and then set the device gateway's migration network to the new network profile before you begin this step.
The first step of manually configuring the network settings of a Primex device gateway is to download a manual configuration file from a device's gateway profile within your OneVue account. This file contains your OneVue account ID and the network profile(s) assigned to the device.
Go to Devices > Gateways.
From the list, select the 12-character Gateway ID link of the gateway.
You can optionally select any gateway that has an assigned network profile(s) that is to be manually configured into the device gateway.
Select Show Advanced Options.
Verify the primary network and alternate network (if applicable) displayed are correct. The network profiles are download to the gateway and used by the gateway to check-in to your OneVue account.
If your security policies restrict network settings to be stored in your OneVue account, in which your OneVue account does not have network profiles, the network settings can be entered directly within the Primex Device Configuration software.
From the Manual Configuration File option, select Download.
From the Download Manual Configuration File window, enter the Configuration File Password. This password must match the password of the Primex Device Configuration software. If you have not changed the software password on your local computer, leave as is.
If you require that a user cannot view the details of the network profile settings within the Primex Device Configuration software, select the Hide Configuration option. When Hide Configuration is selected, the software restricts a user to only write network settings to the device.
From the system prompt, select Save. By default the file is saved to your computer's Downloads folder and is named device.pwg. To copy the file to another location, select Open Folder and copy the file to the desired location.
The second step of manually configuring the network settings is to upload the manual configuration file downloaded from the gateway profile to the device.
Primex Device Configuration software is installed on your computer.
Primex device USB configuration cable (supplied with each device order)
Manual configuration file (.pwg extension): Downloaded from the gateway profile. If the gateway profile did not have an assigned network, you will be required to enter the network settings during this procedure.
For EAP-TLS authentication, the certificate .der file is required. This file is uploaded to the device during configuration.
Verify the device does not have battery power applied; remove the device cover and temporarily set the battery on/off switch to the Off (down) position or remove the batteries.
Plug the Primex USB configuration cable into a USB port on your computer.
Plug the configuration cable mini-USB connector into the device USB mini port.
The device automatically powers up, detects the connection to your computer and enters configuration mode. The LCD displays the letters Con and the Config icon is displayed indicating the device is in configuration mode.
Open the Primex Device Configuration software. Go to All Programs > Primex > Primex Device Configuration or from your computer desktop, double-click on the Primex Device Configuration icon.
From the Enter Password window, enter the password.
Factory default password (case sensitive): Primex1
Select Connect. A connection between your computer and the device is established.
Verify the notification area located in the lower-left of the screen, displays Connected to device on COMx, which indicates the connection has been established.
Next, you will open the .pwg file downloaded from the gateway profile. From the top menu, select File, browse to the file location and select the .pwg file. The default file name is device.pwg
Select Write Configuration. From the Confirmation Needed window, select Yes. The settings of the .pwg file have been uploaded to the device, including your OneVue account ID and the network profile(s).
To install a Radius EAP-TLS certificate
Select the RADIUS Certificate tab.
For each of the certificates, select Open and select the certificate file (.der file required).
Select Write Configuration. From the Confirmation Needed window, select Yes. The network settings have been uploaded to the device. Proceed to step 10.
Select Disconnect. The connection between the software and device is ended.
Remove the USB connection between the device and your computer.
Apply power to the device; set the battery on/off switch back to the UP (On) position or insert batteries if removed.
When power was applied, the device automatically initiated a check-in to your OneVue account.
Verify the device LCD displays Signal OK, which indicates the device successfully checked-in to your OneVue account. If there were pending changes downloaded during its check-in, the device will reset and check- in a second time before the Signal OK icon is shown.
If you completed this procedure due to the settings of the network profile assigned during device preconfiguration were not correct and a migration network was assigned to the gateway profile, the migration network is downloaded to the device during its check-in. Upon a successful connection to the migration network, the system automatically sets the primary network to the migration network.
If No Signal is displayed, you can initiate a manual check-in to your OneVue account by pressing the device check-in button.
If a network connectivity issue occurs, you can test the wireless connection with use of the Primex Device Configuration software.