Sensor device has not reported into to OneVue for more than the specified period of time set in the Unresponsive Timeout for the Gateway.
All or some the symptoms below may be present.
Monitored Asset (assigned sensor/gateway) is in an Alarm state with Unresponsive status.
Unresponsive alert notification received.
Sensor device yellow LED indicator is flashing and No Signal displayed on LCD screen.
To temporarily stop alert notifications, acknowledge the alert(s).
First, determine if there are multiple devices or only one or a few devices with an Unresponsive status.
If multiple devices, verify with onsite IT staff:
Has there been a change to the network SSID or passphrase? If yes, add a new network with these settings in OneVue. You will then use the OWDC app or the Primex Device Configuration software to update the network for these devices. From the table below, complete steps in 1 beep only.
OneVue Network requirements are met (ports and firewall settings).
If one or only a few devices:
While at the sensor, verify its network connection. Press and release the check-in button . Listen to the beep sequence and perform the steps in the table below based on the beeps emitted.
1 beep only
Indicates it could not connect to its assigned Network. From OneVue, verify the network assigned to the sensor's gateway. If the network is not correct, locally at the sensor you will need to update its assigned network. There are two options.
OWDC app. First, add a new network in OneVue with the correct settings before using the app. Then from the app, assign the new network and verify its network connection and returned to a Normal state.
Primex Device Configuration software: Connect the device to a computer and put it in configuration mode. Read the configuration and ensure the configuration is correct. If configuration is incorrect, update configuration in OneVue and upload into device. Run a connection test in the configuration tool. Disconnect from the configuration tool and press check-in button. Verify network connection and returned to Normal state.
1 beep followed by 2 beeps and no more beeps
Indicates it did not check-in to OneVue.
Contact onsite IT support staff to verify:
Firewall settings meet the OneVue Network Requirements.
Signal strength at location
Entire beep sequence
Connected to network and checked in to OneVue.
Log in to OneVue and verify returned to a Normal state.