When a sensor cannot connect to the network, which results in missed checks-in to OneVue, the sensor and its assigned Monitored Asset are set to an Alarm state with an Unresponsive status. Also during this state, the sensor's LCD displays No Signal and when operating on AC power its yellow LED flashes. Commonly, this is due to a network connectivity issue.
Sensor has not checked-in to OneVue for more than the specified period of time set in its Unresponsive Timeout setting.
All or some the symptoms below may be present.
Monitored Asset and the assigned sensor are in Alarm state with Unresponsive status.
Alert received by staff identifying the Monitored Asset in an Alarm state.
Sensor's yellow LED indicator is flashing and its LCD screen displays No Signal.
To temporarily stop alert notifications, acknowledge the alert. From OneVue, go to the Dashboard > from the To Do list, select the alert> from the Alert Resolution top section, acknowledge the alert.
Determine if there are multiple Monitored Asset/Sensors in this state or only one or a few.
If multiple devices, verify with onsite IT staff:
Has there been a change to the network SSID or passphrase? If yes, add a new network with these settings in OneVue. You will then use the OWDC app or the Primex Device Configuration software to update the network for these devices. From the table below, complete steps in 1 beep only.
Verify the OneVue Network requirements are met (ports and firewall settings).
If one or only a few devices:
While at the sensor, verify its network connection. Press and release its check-in button .
Listen to the beep sequence and perform the steps in below based on the beeps emitted.
Indicates the sensor could not connect to its assigned Network.
From OneVue, verify the network assigned to the sensor's gateway. If the network is not correct, locally at the sensor you will need to update its assigned network.
There are two options to update its assigned network.
OWDC app. First, add a new network in OneVue with the correct settings before using the app. Then from the app, assign the new network and verify its network connection and returned to a Normal state.
Primex Device Configuration software: Connect the device to a computer and put it in configuration mode. Read the configuration and ensure the configuration is correct. If configuration is incorrect, update configuration in OneVue and upload into device. Run a connection test in the configuration tool. Disconnect from the configuration tool and press check-in button. Verify network connection and returned to Normal state.
Indicates the sensor did not check-in to OneVue.
Contact onsite IT support staff to verify:
Firewall settings meet the OneVue Network Requirements.
Wireless signal strength at the sensor install location