When an external probe or detector is either removed from a sensor input jack or is not operating as expected, a no probe status is automatically sent to OneVue. Also during this state, the sensor LCD displays Err and its yellow LED indicator flashes when powered by AC or PoE.
All or some of the below symptoms may be present.
Sensor and assigned Monitored Asset are in an Alarm state with No Probe status.
No Probe alert notification received.
Sensor yellow LED indicator is flashing and Err displayed on LCD screen.
To stop alert notifications, acknowledge the alert.
Locally at the sensor device verify:
Probe/detector wire is free of defect.
Probe/dectector plug and device connection areas are free of debris.
Probe/detector is inserted properly into the sensor jack. For a dual probe sensor, verify probe(s) are inserted into the correct jack - Probe 1 or Probe 2.
For a temperature sensor, press and release sensor Alarm Silence button. This clears the Err state and resets the Lo/Hi Collection Period.
Log in to OneVue and verify the sensor and Monitored Asset has returned to a Normal state.