Primex recognizes today's organizations have complex network infrastructures, a division of responsibilities, and standard information security policies associated with data confidentiality, network bandwidth, and security of the systems deployed at their facilities.
This content is intended to provide information to answer the technical questions you or your staff may have regarding the Primex OneVue platform and Primex devices.
Architecture: OneVue is a multi-tenant solution built on top of Amazon Web Services (AWS). AWS is designed with multiple layers of protection, including secure data transfer, encryption, network configuration, and application-level controls distributed across a scalable, secure infrastructure.
Network communication: Primex devices equipped with Power over Ethernet (PoE), wired Ethernet, or Wi-Fi technology communicate over your facility's network to OneVue by way of the HTTPS communication protocol.
NTP Servers: Primex devices that require an NTP time source can be configured for up to three internal or external NTP Servers. The use of an external NTP server requires port 123 to be open.
Network Profiles: A Network Profile in OneVue represents a network at your facility and each Primex network device is assigned to a network. Once assigned, the network settings are downloaded to the Primex device, which allows the device to connect to your facility's network to transmit data to and download settings from OneVue. For OneVue devices that use NTP time, their assigned network also allows a connection to an external NTP time source.
Device Preconfiguration: Automates the configuration of OneVue Sense Sensors, Sync Bluetooth Bridges, and Notify Bell Controllers for use with OneVue before they arrive at your facility - eliminating the need to manually configure a device onsite. Device Preconfiguration is completed after an order is placed with Primex and completed online from your OneVue account. Before the order is shipped from Primex, the order's devices are added to your OneVue account and configured with the settings supplied during preconfiguration, and the devices are labeled.
OneVue Wired Device Configurator (OWDC) Android app: Provides the flexibility and convenience to configure new Primex OneVue Sense Sensors, Sync Bluetooth Bridges, Sync PoE Digital Clocks/Timers, and Notify Bell Controllers for use with OneVue on a mobile platform (optional method to Device Preconfiguration). Once you download the app from the Google Play™ store, connect the Primex device to your Android device and the app guides you through the entire process.
Primex Device Configuration software: Standalone software that can be used to configure the network settings of OneVue Sense Sensors, Sync Bluetooth Bridges, Sync PoE Clocks and Timers, and Notify Bell Controllers locally at a device. Required when your facility’s network requires EAP-TLS certificates or when your organization's policies do not allow network settings to be stored in third-party applications.
Migrating devices to another network: When the network assigned to a Sense Sensor, Sync Bluetooth Bridge, or Notify Bell Controller is required to be updated or changed, there is a required migration procedure - to ensure the devices do not lose their network connection. There are three options to migrate a device to another network, including directly from OneVue, from the OWDC or ODC app, or the Primex Device Configuration software.
Access to network profile settings: Who has access to view and manage network profiles and device network settings is controlled by the Role assigned to a user.
Power over Ethernet (PoE)/Ethernet and Wi-Fi enabled devices connect to OneVue using the Hypertext Transfer Protocol Secure (HTTPS) protocol (port 443); all communication is encrypted.
Power over Ethernet (PoE)/Ethernet and Wi-Fi devices, and the OneVue web browser interface only initiate outbound network connections and do not initiate inbound network connections.
OneVue client and device data is encrypted in transit and all sensitive data is encrypted at rest.
Primex devices support an array of network communication options for secure wireless network connectivity.
Users can access OneVue from a supported web browser on any internet-enabled device, improving flexibility and mobility.
User access to the OneVue user interface is through a web browser by way of the HTTPS protocol (port 443).
Bluetooth low energy technology used by Primex OneVue Sync Bluetooth® devices employ Adaptive Frequency Hopping (AFH), ensuring robust and reliable connections. AFH minimizes interference to other ISM band radio technologies or devices. The power output of a Primex device equipped with Bluetooth low energy technology is +4dBm (2.5mW). Based on wireless coexistence safeguards inherent in the Bluetooth low energy technology standard, the minimal RF on-time and the low output power of the OneVue Sync Bluetooth devices, there should be no concern with these devices interfering with other RF based equipment within a facility.
Bluetooth low energy uses the 2.4 GHz ISM band extending from 2402 MHz to 2480MHz, channels 0-39. Primex's Sync Bluetooth devices only use channels 37, 38 and 39, which are mainly used for sending advertisement packets. Most of the data traffic within the Primex OneVue Sync Bluetooth system involves advertising between clocks, with some communications once the self-healing Sync Bluetooth mesh network path has been established. In addition, Bluetooth low energy technology employs adaptive frequency hopping (AFH) techniques to reduce interference with other devices.
The Bluetooth low energy technology radio within the OneVue Sync Bluetooth Clocks have a maximum output power of +4 dBm (2.5 mW). After clock deployment, the Bluetooth low energy technology radio is on for maximum of 12 minutes per 24 hour period, the rest of the time the Bluetooth radio is off with no RF energy being transmitted by the Sync Bluetooth clocks.
About Bluetooth® wireless technology
Bluetooth technology is the global wireless standard for simple, secure connectivity. Propelled by a global community of nearly 30,000 companies, Bluetooth serves to unify, harmonize, and drive innovation in the vast range of connected devices all around us. Through collective creation and shared technical standards, Bluetooth simplifies, secures and enriches the technology experience of users worldwide. Find out more at www.bluetooth.com.