This indicates the Message Board has not connected to the Ethernet network.
Verify its network connection
Verify the Message Board is connected to an Ethernet network jack.
Perform a power reset: Power of the Message Board, unplug the network Ethernet cable, power back on, and then reinsert the network Ethernet cable. Verify it's amber network light is flashing, which indicates network activity. Wait for 20 to 30 seconds for the Message Board to cycle through its power reset.
During its power-on sequence, the Message Board is to receive an IP Address from the facility's DHCP server. If "NO-DHCP" continues to be displayed, it cannot connect to the network. Contact the facility's IT department for additional assistance.
If the issue is not resolved, complete the following steps.
Retrieve the Message Board's unique MAC Address. Log in to OneVue and go to Devices > Message Boards > from the list, write down its 12-character Gateway ID. Example: 98:76:54:32:01:A9.
This step validates the Message Board's connection to the Ethernet network. From a computer that is on the same network as the Message Board, open a web browser and enter the URL: https://s3.amazonaws.com/us-east-1-production/message_board_configs/#MACADDR#.xml and Replace #MACADDR# with the 12-character Gateway ID excluding the colons (:). (Example: https://s3.amazonaws.com/us-east-1-production/message_board_configs/9876543201A9.xml)
If the URL entered does not load, either the Amazon URL or the Message Board's MAC address is being blocked by the network. Contact the facility's IT department for additional assistance.
If the solutions provided do not resolve an issue, be sure to contact your Primex Certified Sales and Service Partner for additional technical assistance or Primex Technical Support.