Alert Resolution Templates are pre-defined responses assigned to Alert Rules. When a Monitored Asset enters an Alarm state, its assigned Alert Rule activates an alert, sends alert notifications to notify staff, adds the alert to the Dashboard To Do list, and creates an Alert Resolution. From the Alert Resolution, staff can acknowledge the alert and document corrective actions taken to resolve the alarm condition by selecting one or more of the pre-defined responses.
You must be assigned to an Admin Role to create or edit an Alert Resolution Template.
Alert Resolution Templates can be assigned to one or many Alert Rules.
An Alert Resolution Template can have one to many resolutions. The number of resolutions is not limited.
Editing or removing a resolution from a template does not change resolutions logged by users. Logged resolutions cannot be changed and are stored in a Monitored Asset's Event History.
Go to Monitoring > Alert Resolution Templates.
To create a new template: from the bottom menu select + New.
To edit a template: select the Alert Resolution Name link. Its profile is displayed.
Enter or update its settings.
Unique name of the resolution template and displayed in an Alert Rule. Allows up to a maximum of 25 characters.
For information purposes and commonly provides information needed to share with system users.
From the Responses section, edit, remove, or add the resolutions available. A minimum of one resolution is required.
To edit an existing resolution: select Edit.
To remove a resolution: select Remove.
To add a new resolution: enter the two settings below and select Add. Continue to add additional resolutions as needed.
Enter a descriptive name of the resolution. Allows up to a maximum of 250 characters. The description is displayed as a selection from an Alert Resolution.
If comments are required when a user logs their resolution, select the checkbox. If not selected, a user can optionally enter additional comments.