A PoE Clock's Unresponsive Timeout sets the maximum amount of time the clock can go without a check-in to OneVue. When this time limit is exceeded, the clock is set to a Warning state with an Unresponsive status. Commonly a clock cannot check-in to OneVue due to network connection or power issue. By default, the Unresponsive Timeout is set to 2 days and additional options include 1, 2, 3, 4, or 6 days.
Go to Devices > Clocks.
From the list, select the Name link of the device. Its profile is displayed.
Select Show Advanced Options.
From the Unresponsive Timeout drop-down, select the maximum amount of time the clock can go without a check-in to OneVue.
Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to OneVue. Setting changes take effect when downloaded to the device. Once downloaded, its Updating Pending status is set to No.