You may need to change a user's email address if, for example, they get married and their last name changes or their email address is not correct. For security purposes, changing or updating a user's email address can only be made by Primex Technical Support or by a user assigned to the Account Admin role.
Please either contact Primex or complete the following procedure.
Complete each of the following steps.
Go to Admin > Users > select the Email Link of the user.
Write down their contact information, alert preferences, device classes, and assigned roles. Optionally, you can generate a User Report type to gather this information.
Go to Admin > Users > from the bottom section select the + New.
Enter the new user settings including their new email address, contact information, and alert preferences.
Select Set Business Unit Roles manually > assign their role(s).
Select Save.
Go back to the user profile and set their assigned Device Classes. They should only be assigned to the Device Classes for the Primex solution deployed at your facility.
Step 3: Deactivate the current user profile (old email address) and reassign custom views, alert rules, and reports to the new user
Go to Admin > Users.
Select the Email link of the user to deactivate.
-
From the bottom section, select Deactivate.
-
Next, you will reassign the new user you created in Step 2 to the deactivated user's Custom Views, Alert Rules, and Reports. From the Move Views To User window, select the user you created in Step 2.
Although the message displays Move Views, the selected user is also assigned to the deactivated the user's Alert Rules and Reports.
Select Deactivate.
OneVue automatically sends the user an email providing a link to activate their new user account. During activation, they will create their password and accept the OneVue terms and conditions. Once activated, they will log in with their updated email address.
After the user has activated their new user account and successfully logged in, it's recommended to delete their deactivated user account.
Go to Admin > Users.
Select the Email link of the user to delete.
-
Select Delete.
The User Profile is permanently deleted from your OneVue account.