When you acknowledge an alert:
The alert is removed from the Dashboard To Do list.
If the alarm condition has not returned to a Normal state, alert notifications resume once the time period set in the Alert Rule's Resume Alert After setting has been reached.
When the alarm condition returns to a Normal state, the alert ends and a return to normal notification is sent to notify staff (option Alert Rule setting).
It's recommended to document the correction action being taken to resolve the alarm condition from the displayed Alert Resolution.
Go to the Dashboard > from To Do list > select the alert link.
If a Monitored Asset is in an Alarm state and the To Do list does not display the alert, this indicates another user has already acknowledged the alert. You can view alert acknowledgment history from the Monitored Asset's Event History, which is available from its profile.
The Alert Resolution for the alert selected is displayed. From the top section, enter a comment and select Acknowledge.
The alert acknowledgment and comment is saved to the Monitored Asset's Event History.
A voice alert is sent in the form of an automated message detailing the alerting condition. The automated message provides the ability to acknowledge the alert.
OneVue text and voice alerts are sent from phone number 608-709-7043.
To acknowledge, press 1 or 2 from your touch-tone phone. Pressing 3 or ending the call before selecting an option, does not acknowledge the notification.
The acknowledgment is saved and stored in the Monitored Asset's Event History.
Go to Monitoring > Monitored Assets > select the Name link of the Monitored Asset > select View Event History
Acknowledgement history is also included in the Asset Summary Report and Monitored Asset Exception Report.
Alert notifications resume once the time period set in the Alert Rule's Resume Alert After setting has been reached.
When the condition returns to a Normal state, the alert ends and is removed from your Dashboard To Do list.