Introduction:
SMS text messages can be a convenient alert preference for OneVue, but sometimes users may want to opt out due to various reasons. This guide will walk you through the steps to opt out of receiving SMS text messages.
Step 1: Determine the Sender:
Before opting out, it's important to identify the sender of the SMS text messages. This can usually be done by checking the sender's name or number displayed on the message. OneVue SMS messages will be received from 608-709-7043 or 844-938-0977.
Step 2: Review Terms and Conditions:
Take a moment to review any terms and conditions or privacy policies associated with the SMS text messages you're receiving. Understanding these details can help you make an informed decision about opting out.
Step 3: Locate Opt-Out Instructions:
Look for opt-out instructions within the SMS text message itself. These instructions are typically provided at the end of the message or within the message body.
Step 4: Reply with Opt-Out Keyword:
Many SMS text messages provide an opt-out keyword that you can reply with to stop receiving further messages. Simply reply with "STOP" to the message to opt out. However, please note that when replying with "STOP," all SMS alerts from the sender will no longer reach you. This change will not be reflected in OneVue and could potentially cause alarms within the OneVue system to be missed.
Step 5: Confirm Opt-Out:
After sending the opt-out reply, wait for a confirmation message from the sender. This message will confirm that your opt-out request has been successfully processed. If you don't receive a confirmation message, consider reaching out to the sender for further assistance.
Step 6: Alternative Opt-Out Methods and OneVue Best Practices:
Option 1: Edit the user profile to the correct alert preference
Go to your user profile in OneVue by logging into OneVue and selecting your name from the upper right corner. Within your user profile, check or uncheck the correct "Alert Preferences."
User alert preference options are Email, Text, and Voice. You can select 1 option or multiple options.
For additional help, see the article "About managing your user profile."
Option 2: Update the Alert Rule with the correct user(s) to receive the alert notifications
*You must have a Business Unit Admin or Account Admin role in order to complete this update.*
Go to the Alert Rule in OneVue by logging into OneVue, going to Monitoring > Alert Rules, and finding the Alert Rule that needs to be updated.
Within the Alert Rule, add and/or remove any users from the "Alerts Go To," "Escalate To," and the "Escalate To Next" sections.
For additional help on this, see the article "Create or edit an alert rule."
Conclusion:
Opting out of SMS text messages is a straightforward process that can help you manage your communication preferences, but be aware of the risk associated with stopping your SMS alert notifications from OneVue. By following the steps outlined in this guide, you can effectively stop receiving unwanted messages.
Additional Tips:
- Some SMS text messages may include a link to opt out or provide instructions to reply with a specific phrase instead of a keyword. Follow the instructions provided to ensure successful opt-out.
- Remember that opting out of SMS text messages may not unsubscribe you from other types of communication from the sender, such as email or phone calls. Review your preferences carefully.
-To opt back into SMS text message alerts, text "START" to 608-709-7043 or 844-938-0977.