Model: Wireless Tone Generator
Wireless Tone Generator is setup correctly, downloaded a schedule to the Transmitter, and bell tones are not going off at the facility.
A Wireless Tone Generator (WTG) provides a contact closure and/or an audio output for a tone on a balanced or unbalanced input. If all looks well as far as the Transmitter and WTG unit, then it is recommended to verify the unit/circuit the WTG is connected to.
Follow the test procedures below that apply to the system integration configuration.
Configuration: hardwired bell circuit that is wired through the Wireless Tone Generator contact closure relay
Complete a test closure from the WTG (specified by model below)
Wireless Tone Generator with LED menu: scroll through menu to test to close the relay and push middle button to stop the test state.
Wireless Tone Generator with three red dials: press and hold the test button to close the relay and release button when complete.
Testing result
If rings, then the circuit is wired correctly - check schedule ID and schedule info on Transmitter schedule.
If it does not ring, can you hear a click signifying the relay is trying to change state? If it does not ring, contact Primex. It may be required to try shorting the wires on the terminal to verify if it's the external circuit or the relay. Make sure this is done with a certified electrician, as it could be high voltage.
If the issue is determined to be the bell circuit, have a certified electrician look into the issue and fix accordingly.
Configuration: Wireless Tone Generator is connected to a third-party PA system.
Complete a test closure from the WTG (specified by model below)
Wireless Tone Generator with LED menu: scroll through menu to test to close the relay and push middle button to stop the test state.
Wireless Tone Generator with three red dials: press and hold the test button to close the relay and release button when complete.
Testing result
If rings, then the circuit is wired correctly - check schedule ID and schedule info on Transmitter schedule.
If it does not ring, can you hear a click signifying the relay is trying to change state? If it does not ring, contact Primex. It may be required to try shorting the wires on the terminal to verify if it's the external circuit or the relay. Make sure this is done with a certified electrician, as it could be high voltage.
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If the issue is determined to be the PA, have a certified electrician look into the issue and fix accordingly (if high voltage).
Could be related to input on the PA – is it hooked up correctly?
Is the PA powered on properly?
Was anything changed on the PA that might inhibit functionality (input definitions, priority definitions, etc.)?
If the audio output is used, is the cable connected on both ends? Is the correct cable used (balanced vs unbalanced)?