Install OneVue Sync Repeater Transmitter

This topic provides the requirements and procedures to install a 1 Watt Repeater Transmitter with an internal antenna.

For a system with more than one Transmitter, first configure and install the main Transmitter and verify it received a valid time signal and then configure Repeater Transmitters. When all Transmitters are configured and installed, you can then configure and install the system clocks or InfoBoards.

Installation requirements

When planning the system installation of a Transmitter with an internal antenna, Primex recommends taking into consideration the below requirements. Location is extremely important to ensure the best operation of your system.

Transmitter with internal antenna location requirements

Location and mounting must meet all of the following requirements.

Multi-story building: locate the main Transmitter on the top floor; significantly improves coverage to the lower floors due to the “umbrella” pattern of transmission.
Transmitter mounting location: a minimum of 4 ft. (1.2 m) above the floor.
Transmitter shelf mounting: 18 in. L x 3 in. W x 16.5 in. (45.72 cm x 7.63 cm x 41.91 cm) mounting shelf available from Primex.
Transmitter enclosure clearance: located in an area that allows for required clearance.

Enclosure dimension: 2 in. H x 17 in. W x 12 in. D (5.08 cm x 43.18 cm x 30.48 cm). Required wall area is 24 in. W x 18 in D (60.96 cm x 45.72 cm).

Allow a minimum of 43 in. (1.09 m) vertical clearance; includes internal antenna 40.8 in. H (1.03 m) and Transmitter enclosure height of 2 in. (5.08 cm).
Internal antenna clearance: requires vertical clearance and distance of a minimum 5 ft. (1.5 m) from large, solid objects, such as lockers or filing cabinets. Antenna should never make contact with metal objects, especially electrical conduit or wiring of any kind, and proximity to these should be avoided. Internal Antenna height: 40.8 in. (1.03 m).
AC power: located within 5 ft. (1.5 m) from a 120 VAC electrical outlet. 10 AMP dedicated service recommended.

AC power supply (supplied): Input 120 VAC, 50/60 Hz, 0.6 Amp. Output 9 VDC, 1.78 Amp. 6 ft. (1.83 m) cord.
Ethernet connection (OneVue Monitor and NTP time source): located in close proximity to an Ethernet port.
Environment: located in an indoor controlled environment that is 32° to 122° F (0° to 50° C) and a non-condensing humidity environment.

Required tools and equipment

The following tools and equipment are recommended and can be purchased from Primex.

1 Watt Transmitter Shelf. 18 GA metal, epoxy coated, 18 in. L x 3 in. H x 16.5 in. D
Uninterrupted Power Supply (UPS)

Step 1: Mount Transmitter and establish connections

Attach the internal antenna. The supplied antenna is attached to the top case of the Transmitter.

Carefully screw the supplied internal antenna onto the Transmitter. Turn the antenna clockwise, being careful to avoid cross-threading the antenna. The antenna must be snug and flat against the case.
Establish an Ethernet connection (NETWORK LAN). Required for NTP time source and OneVue Monitor configuration.

Insert a network cable into the RJ-45 Ethernet port/Network LAN port. Plug the other end into a network Ethernet jack.
Connect AC power.

Connect the supplied AC power supply into the Transmitter AC power input. Plug the two-prong plug into a 120 VAC wall outlet.

Last Step: Configure Transmitter with the ODC app

The last step is to configure the Transmitter with the OneVue Device Configurator (ODC) app. A Transmitter will not operate until it's configured.

OneVue Sync Transmitters can be configured for OneVue Monitor or for Standalone use. To receive remote support services from Primex, OneVue Monitor configuration is required. For Transmitters that are part of a OneVue Monitor subscription, they must be configured for OneVue Monitor use.

Configure Transmitter for OneVue Monitor use

Learn how to configure a OneVue Sync Transmitter, with the OneVue Device Configurator (ODC) app, that will be managed and monitored from OneVue. Be sure to complete the steps in the order as they appear below.

Step 1: Verify configuration requirements are met

Transmitter: all external components are installed (external antenna, GPS Receiver). All connections are established and Transmitter is powered on.
App log in access: your OneVue user profile is assigned to the Account Admin or Network Admin role.
Network connection: OneVue Network Requirements are met (network port and firewall requirements).
OneVue Network Profile: you have the option to assign the Transmitter to a OneVue wired network profile or create a new network profile. For a Non-DHCP network, an IPv4 address required.
NTP time source: NTP Server IP address or URLs (up to three allowed).

The main Transmitter requires connection to wired Ethernet network. If the Ethernet network is a Non-DCHP network, the IPv4 network settings are required during configuration.

Port UDP 123 is required to be open for use with an external Network Time Protocol (NTP) Server. The use of an internal an NTP Server is also supported.

Step 2: Download ODC app or verify app is up to date

Get the Primex OneVue Device Configurator (ODC) app from the Apple App Store or Google Play store. If you already have the app, turn on automatic updates or check for updates.

Step 3: Configure Transmitter with ODC app

From your mobile device, open the OneVue Device Configurator (ODC) app .
Select Connect to OneVue.
Enter your OneVue username > select Next > enter your password > select Log In.
Select the OneVue account the Transmitter is to be added to.

If your user login is associated with more than one OneVue account, the account selection option is displayed.
Set the Transmitter into Bluetooth discoverable mode.

From the Transmitter front panel, press and release the Bluetooth pairing button. The Transmitter is discoverable for the next two minutes (Power LED is illuminated and Transmit LED flashes).
From available devices, select the Transmitter. If multiple devices are listed, verify the 12-character MAC address located on the Transmitter back panel.

If the Transmitter is not listed, select the app Refresh icon.
Configure its Network: select an existing network or enter a new network > select Continue.

If a Non-DHCP network (static IP address), select DHCP off and enter the IPv4 settings.
Verify its Device Details.

Serial No: unique 12-character MAC Address discoverable on the facility's network. The MAC address is printed on a label located on the Transmitter's back panel.

Model: identifies the Primex device model. All OneVue Sync Transmitters are identified by Transmitter (TX400).

Tx Mode: identifies the Transmitter hardware configuration. Indicates if 1, 5, or 30 Watt and internal or external antenna.
Enter a Name for the Transmitter.

Uniquely identifies the Transmitter and should identify its install location, which allows the device to be located when service is required.
Verify the Call Sign (preset by Primex).
A Transmitter is registered and licensed to operate over the 72MHz radio frequency with the Federal Authority having jurisdiction (U.S.: FCC/ Canada: ISED). Primex files the license application with the authority having jurisdiction on behalf of the system owner. The FCC/ISED license includes the Call Sign and the effective and expiration date. Once issued the system owner is responsible for maintaining the license.
- If the license was issued and received at the time of shipment: Primex configures the licensed Call Sign.
  
  Under penalty of FCC/ISED compliance laws: DO NOT edit a configured Call Sign without authorization from Primex or system owner.
- If the license was NOT available at the time of shipment: Primex configures the Transmitter with a temporary Call Sign. A temporary Call Sign is identified by "WT & the owner’s phone number".
  
  If configuration is completed with a temporary Call Sign, it's required to be updated to the licensed Call Sign. The Call Sign can be updated directly from the app. Optionally, contact Primex to request a Transmitter Call Sign update.
Configure its Time Settings.
- Main Transmitter only
  
  Time Zone: set to the install location.
  
  Time source: app detects GPS or NTP (Ethernet connection) time source.
  When GPS connection is detected: displays GPS Time Received.
  
  When GPS connection is not detected or a Repeater Transmitter:
  
  OneVue monitor configuration: displays the OneVue account NTP Server settings. If NTP Servers are to be different, update the settings. When updated, the NTP settings are saved to the Transmitter profile and the OneVue account NTP settings are not updated.
  
  Standalone configuration: enter up to three NTP Server IP Addresses/URLs.
- Repeater Transmitter only (time settings do to not apply)
  
  Time Zone: Repeater Transmitter receives a time from the main Transmitter.
  
  Time source: displays Repeater detected, using main Transmitter time.

Configure its RF Settings.

A dynamic setting: displays RF Channel when configuring a main Transmitter and displays Receive Channel when configuring a Repeater Transmitter (advanced setting Repeater Transmit Channel).

Main Transmitter only

RF Channel: is set to the channel number the Transmitter transmits its time signal and events on, which is then received by the system devices.

Warning

DO NOT change RF Channel without authorization from Primex or system owner.

Repeater Transmitter only

When the Repeater Transmit Channel setting (advanced setting) is set to a number (not Off), the app automatically changes the RF Channel setting to Receive Channel.

A Repeater Transmitter searches for and receives time and event signals from this channel, and then re-transmits the signals that are then received by system devices within its wireless RF range.

Select Advanced.

From the Repeater Transmit Channel, change from Off to a Channel Number as described below.

Set to a Channel Number the Repeater Transmitter is to transmit (broadcast) its time signal on. To avoid interference, set to a number that is less than or greater than 2 channels from another Transmitter.

CONFIGURATION EXAMPLE

System with Main Transmitter and two Repeater Transmitters.

Main Transmitter

RF Channel: 1

Repeater Transmit Channel: Off

Repeater Transmitter (A)

Receive Channel (RF Channel): 1

Repeater Transmit Channel: 4

Repeater Transmitter (B)

Receive Channel (RF Channel): 1

Repeater Transmit Channel: 7

Optional settings, select Advanced.
Critical Notification Defaults (Preset 1 through 5)

This setting only applies to the OneVue Notify system (InfoBoards).
- Sets the main Transmitter's contact closure terminal block inputs, which activates the five critical notification events (1 through 5).
  
  Default is Normally Open (NO) and when a checkbox is not selected the Preset (contact closure input) is set to Normally Closed (NC).
- Normally Open (NO) is required when integrated with the Notify Critical Notification Panel.
- Settings may be required to be changed when integrated with a third-party system that activates critical notification events.
Caution

The settings below (Startup Continuous Transmit and Normal Transmit) should only be changed when requested or approved by an authorized Primex support technician.

Startup Continuous Transmit

The number of hours the Transmitter continuously transmits a time signal after a power-up (on). During a system install, this allows other system devices to receive a time signal at the time of installation.
Normal Transmit

The schedule the Transmitter transmits (broadcasts) a time signal from a start hour to end hour based on a 24 hour time period.
- 1 Watt Transmitter with an internal antenna and Repeater Transmitter
  
  By default, set to transmit 24 hours a day (0 to 0).
- Transmitter with an external antenna only (specific minute transmit schedule set by the factory)
  
  1, 5, or 30 Watt Transmitters with an external antenna ONLY transmit a time signal between the 39th to the 6th minute for each hour set in its Normal Transmit schedule and changes to a standby mode and does NOT transmit a time signal during the 7th to the 38th minute of each hour. This setting is set by the factory and cannot be changed.
  
  For example, when its Normal Transmit schedule is set to 24 hours, each day at 12:39 AM it starts transmitting and at 1:06 AM it stops transmitting and from 1:07 AM to 1:38 AM it is in standby mode and does not transmit a time signal. Then for each hour it starts to transmit again at the 39th minute of the hour and ends at the 6th minute and from the 7th to the 39th minute of the hour is in standby mode. This sequence will repeat each hour.
Warning

The firmware setting is only to be configured or updated when instructed by Primex Technical Support.
Select Save.

Settings are downloaded to the Transmitter and initiates its first-time check-in to OneVue.
Verify the Transmitter checked-in to OneVue. It may take up to two minutes to check-in.

Log in to OneVue > go to Devices > Transmitters > verify its Last Check-in.

From the front of the Transmitter, verify it is not in a Caution or Error state.

The four LED indicators identify the Transmitter's current state and signify warnings and errors. When first powered on all LEDs turn on for two seconds. When in Bluetooth pairing mode, the Power LED is solid green and the Transmit LED flashes.

Status Indicator	LED light	What it means
Power	Green Illuminated Solid	Powered on.
Transmit (Main Transmitter & Repeater Transmitter)	Green Illuminated Solid	Actively transmitting.
Transmit (Main Transmitter only with external antenna)	Green Flashing	In standby mode and is not transmitting. Standby mode is activated by the hourly minute transmit schedule set by the factory. A Transmitter with an external antenna transmits a time signal from the 39th to the 6th minute of each hour and changes to a standby mode during the 7th to the 38th minute of each hour. Each hour it transmits is based on its Normal Transmit schedule.
Transmit	Off	In no-transmit mode and is not transmitting. No-transmit mode is activated during the hour(s) it is not set to transmit per its Normal Transmit schedule.
Transmit (Repeater Transmitter only)	Green Flashing	Receiving a signal from the main Transmitter. Repeaters alternate from transmitting to receiving every few seconds, LED rotates from Green Illuminated Solid to Green Flashing.
Caution	Yellow Illuminated Solid	Transmitter is in the Caution state due to a condition below. Time Sync Failure: Transmitter failed to receive a valid time signal from its time source (GPS or NTP). Verify the Transmitter time source connection. For NTP use, verify its Ethernet connection and NTP Server settings. An external NTP Server requires network port 123 to be open. Bad Output Power: Transmitter is not transmitting at the appropriate power level. PLL Diagnostics: Transmitter having trouble locking onto a channel and cannot broadcast time or events. VSWR Errors: Transmitter antenna error from either the antenna position or cabling. No GPS in 48 Hours: Transmitter has not received time from its time source for more than 48 hours. No PPS in 48 Hours: Transmitter time has not been synchronized by 1PPS (1 pulse per second) for more than 48 hours. GPS Cable Break: Transmitter has detected an error with the GPS connection; either due to a line break, water ingress, or the cable length is greater than 200 ft. (60.9 m).
Error	Red Illuminated Solid	Transmitter is in the Error state due the condition below. When in an Error state, the Transmitter has NEVER established a valid time signal and is using its internal Real Time Clock (RTC). Transmitter does not transmit a time signal to the system devices when in this Error state. During first-time configuration, it can take up to 10 minutes for the Transmitter to connect to its time source and receive a valid time signal.

Configure Transmitter for Standalone use

This topic provide the steps to configure a Transmitter for standalone use. Standalone use indicates a Transmitter will be not monitored from OneVue. Be sure to complete the steps in the order as they appear below.

Step 1: Verify configuration requirements are met

Before you begin, verify the requirements below are met.

Transmitter: all external components are installed (external antenna, GPS Receiver). All connections are established and Transmitter is powered on.
NTP time source: NTP Server IP address or URLs (up to three allowed).

The main Transmitter requires connection to wired Ethernet network. If the Ethernet network is a Non-DCHP network, the IPv4 network settings are required during configuration.

Port UDP 123 is required to be open for use with an external Network Time Protocol (NTP) Server. The use of an internal an NTP Server is also supported.

Step 2: Download ODC app or verify app is up to date

Get the Primex OneVue Device Configurator (ODC) app from the Apple App Store or Google Play store. If you already have the app, turn on automatic updates or check for updates.

Step 3: Configure Transmitter

Open the ODC app.
Select Standalone Configuration.
Select CONFIGURE DEVICE.
Set the Transmitter into Bluetooth discoverable mode.

From the Transmitter front panel, press and release the Bluetooth pairing button. The Transmitter is discoverable for the next two minutes (Power LED is illuminated and Transmit LED flashes).
From available devices, select the Transmitter. If multiple devices are listed, the device can be identified by its 12-character MAC address located on its back panel.

If the Transmitter is not listed, select the app Refresh icon.
Confirm its network setting (DHCP ON by default) > select Continue.

For a Non-DHCP network, deselect DHCP On and enter the network settings.
Verify its Device Details.

Serial No: unique 12-character MAC Address discoverable on the facility's network. The MAC address is printed on a label located on the Transmitter's back panel.

Model: identifies the Primex device model. All OneVue Sync Transmitters are identified by Transmitter (TX400).

Tx Mode: identifies the Transmitter hardware configuration. Indicates if 1, 5, or 30 Watt and internal or external antenna.
Enter a Name for the Transmitter.

Uniquely identifies the Transmitter and should identify its install location, which allows the device to be located when service is required.
Verify its Call Sign (preset by Primex).
A Transmitter is registered and licensed to operate over the 72MHz radio frequency with the Federal Authority having jurisdiction (U.S.: FCC/ Canada: ISED). Primex files the license application with the authority having jurisdiction on behalf of the system owner. The FCC/ISED license includes the Call Sign and the effective and expiration date. Once issued the system owner is responsible for maintaining the license.
- If the license was issued and received at the time of shipment: Primex configures the licensed Call Sign.
  
  Under penalty of FCC/ISED compliance laws: DO NOT edit a configured Call Sign without authorization from Primex or system owner.
- If the license was NOT available at the time of shipment: Primex configures the Transmitter with a temporary Call Sign. A temporary Call Sign is identified by "WT & the owner’s phone number".
  
  If configuration is completed with a temporary Call Sign, it's required to be updated to the licensed Call Sign. The Call Sign can be updated directly from the app. Optionally, contact Primex to request a Transmitter Call Sign update.
Configure its Time Settings.
- Main Transmitter only
  
  Time Zone: set to the install location.
  
  Time source: app detects GPS or NTP (Ethernet connection) time source.
  When GPS connection is detected: displays GPS Time Received.
  
  When GPS connection is not detected or a Repeater Transmitter:
  
  OneVue monitor configuration: displays the OneVue account NTP Server settings. If NTP Servers are to be different, update the settings. When updated, the NTP settings are saved to the Transmitter profile and the OneVue account NTP settings are not updated.
  
  Standalone configuration: enter up to three NTP Server IP Addresses/URLs.
- Repeater Transmitter only (time settings do to not apply)
  
  Time Zone: Repeater Transmitter receives a time from the main Transmitter.
  
  Time source: displays Repeater detected, using main Transmitter time.

Configure its RF Settings.

A dynamic setting: displays RF Channel when configuring a main Transmitter and displays Receive Channel when configuring a Repeater Transmitter (advanced setting Repeater Transmit Channel).

Main Transmitter only

RF Channel: is set to the channel number the Transmitter transmits its time signal and events on, which is then received by the system devices.

Warning

DO NOT change RF Channel without authorization from Primex or system owner.

Repeater Transmitter only

When the Repeater Transmit Channel setting (advanced setting) is set to a number (not Off), the app automatically changes the RF Channel setting to Receive Channel.

A Repeater Transmitter searches for and receives time and event signals from this channel, and then re-transmits the signals that are then received by system devices within its wireless RF range.

Select Advanced.

From the Repeater Transmit Channel, change from Off to a Channel Number as described below.

CONFIGURATION EXAMPLE

System with Main Transmitter and two Repeater Transmitters.

Main Transmitter

RF Channel: 1

Repeater Transmit Channel: Off

Repeater Transmitter (A)

Receive Channel (RF Channel): 1

Repeater Transmit Channel: 4

Repeater Transmitter (B)

Receive Channel (RF Channel): 1

Repeater Transmit Channel: 7

Optional settings, select Advanced.
Critical Notification Defaults (Preset 1 through 5)

This setting only applies to the OneVue Notify system (InfoBoards).
- Sets the main Transmitter's contact closure terminal block inputs, which activates the five critical notification events (1 through 5).
  
  Default is Normally Open (NO) and when a checkbox is not selected the Preset (contact closure input) is set to Normally Closed (NC).
- Normally Open (NO) is required when integrated with the Notify Critical Notification Panel.
- Settings may be required to be changed when integrated with a third-party system that activates critical notification events.
Caution

The settings below (Startup Continuous Transmit and Normal Transmit) should only be changed when requested or approved by an authorized Primex support technician.

Startup Continuous Transmit

The number of hours the Transmitter continuously transmits a time signal after a power-up (on). During a system install, this allows other system devices to receive a time signal at the time of installation.
Normal Transmit

The schedule the Transmitter transmits (broadcasts) a time signal from a start hour to end hour based on a 24 hour time period.
- 1 Watt Transmitter with an internal antenna and Repeater Transmitter
  
  By default, set to transmit 24 hours a day (0 to 0).
- Transmitter with an external antenna only (specific minute transmit schedule set by the factory)
  
  1, 5, or 30 Watt Transmitters with an external antenna ONLY transmit a time signal between the 39th to the 6th minute for each hour set in its Normal Transmit schedule and changes to a standby mode and does NOT transmit a time signal during the 7th to the 38th minute of each hour. This setting is set by the factory and cannot be changed.
  
  For example, when its Normal Transmit schedule is set to 24 hours, each day at 12:39 AM it starts transmitting and at 1:06 AM it stops transmitting and from 1:07 AM to 1:38 AM it is in standby mode and does not transmit a time signal. Then for each hour it starts to transmit again at the 39th minute of the hour and ends at the 6th minute and from the 7th to the 39th minute of the hour is in standby mode. This sequence will repeat each hour.
Warning

The firmware setting is only to be configured or updated when instructed by Primex Technical Support.
Select Save.

Settings are downloaded to the Transmitter.

From the front of the Transmitter, verify it is not in a Caution or Error state.

If in a Caution state, to determine the cause refer to topic Troubleshoot: Transmitter Caution status with ODC app.

Status Indicator	LED light	What it means
Power	Green Illuminated Solid	Powered on.
Transmit (Main Transmitter & Repeater Transmitter)	Green Illuminated Solid	Actively transmitting.
Transmit (Main Transmitter only with external antenna)	Green Flashing	In standby mode and is not transmitting. Standby mode is activated by the hourly minute transmit schedule set by the factory. A Transmitter with an external antenna transmits a time signal from the 39th to the 6th minute of each hour and changes to a standby mode during the 7th to the 38th minute of each hour. Each hour it transmits is based on its Normal Transmit schedule.
Transmit	Off	In no-transmit mode and is not transmitting. No-transmit mode is activated during the hour(s) it is not set to transmit per its Normal Transmit schedule.
Transmit (Repeater Transmitter only)	Green Flashing	Receiving a signal from the main Transmitter. Repeaters alternate from transmitting to receiving every few seconds, LED rotates from Green Illuminated Solid to Green Flashing.
Caution	Yellow Illuminated Solid	Transmitter is in the Caution state due to a condition below. Time Sync Failure: Transmitter failed to receive a valid time signal from its time source (GPS or NTP). Verify the Transmitter time source connection. For NTP use, verify its Ethernet connection and NTP Server settings. An external NTP Server requires network port 123 to be open. Bad Output Power: Transmitter is not transmitting at the appropriate power level. PLL Diagnostics: Transmitter having trouble locking onto a channel and cannot broadcast time or events. VSWR Errors: Transmitter antenna error from either the antenna position or cabling. No GPS in 48 Hours: Transmitter has not received time from its time source for more than 48 hours. No PPS in 48 Hours: Transmitter time has not been synchronized by 1PPS (1 pulse per second) for more than 48 hours. GPS Cable Break: Transmitter has detected an error with the GPS connection; either due to a line break, water ingress, or the cable length is greater than 200 ft. (60.9 m).
Error	Red Illuminated Solid	Transmitter is in the Error state due the condition below. When in an Error state, the Transmitter has NEVER established a valid time signal and is using its internal Real Time Clock (RTC). Transmitter does not transmit a time signal to the system devices when in this Error state. During first-time configuration, it can take up to 10 minutes for the Transmitter to connect to its time source and receive a valid time signal.

Articles in this section

Installation requirements

Transmitter with internal antenna location requirements

Required tools and equipment

Step 1: Mount Transmitter and establish connections

Last Step: Configure Transmitter with the ODC app

Configure Transmitter for OneVue Monitor use

Step 1: Verify configuration requirements are met

Step 2: Download ODC app or verify app is up to date

Important

Step 3: Configure Transmitter with ODC app

Warning

Caution

Warning

Configure Transmitter for Standalone use

Step 1: Verify configuration requirements are met

Step 2: Download ODC app or verify app is up to date

Important

Step 3: Configure Transmitter

Warning

Caution

Warning

Articles in this section

Installation requirements

Transmitter with internal antenna location requirements

Required tools and equipment

Step 1: Mount Transmitter and establish connections

Last Step: Configure Transmitter with the ODC app

Configure Transmitter for OneVue Monitor use

Step 1: Verify configuration requirements are met

Step 2: Download ODC app or verify app is up to date

Important

Step 3: Configure Transmitter with ODC app

Warning

Caution

Warning

Configure Transmitter for Standalone use

Step 1: Verify configuration requirements are met

Step 2: Download ODC app or verify app is up to date

Important

Step 3: Configure Transmitter

Warning

Caution

Warning

Related articles