You may require technical support when you have questions about product features, installation and configuration, or troubleshooting. Support services are delivered in accordance with your organization's support agreement, end-user license agreements, and warranties, either with a Primex Certified Sales and Service Partner or directly with Primex.
Support through Primex Certified Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service Partners offers technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all Technical Support inquires.
When contacting Technical Support
Make sure you have satisfied the system requirements specified in the product documentation. Also be at the computer or device on which the problem occurred, in case it's necessary to replicate the problem.
Please have the following information available:
Customer ID/Account Name
Problem description/error messages
Device hardware information
Primex Technical Support
Hours: 7:00 AM to 5:00 PM CT, Monday through Friday