From the Primex Device Configuration software, you can test the configured wireless network profile of a Primex device to validate its configured network settings or troubleshoot device network connectivity issues.
During the connection test, the device attempts to do the following:
Establish a network connection to the configured wireless access point (wireless profile 1)
Obtain an IP address from the DHCP server
Perform a discovery of the configured OneVue account ID
Failure points along this sequence of testing can help to identify the cause of a network connectivity issue. If the testing resulted in an error, the error message can help you determine if the issue is due to an incorrect or incomplete setting or a network server or wireless access point issue.
Perform a connection test
Before you begin this procedure, the Primex device is required to be connected to the Primex Device Configuration software.
Verify the device connection is established; the notification area located in the lower-left of the screen displays Connected to device on COMx, which indicates the connection has been established.
Select the Tools tab.
Select Connection Test -Profile 1. This is the primary network profile (Wireless 1) that is configured into the device gateway.
Once the test completes, a success message or an error message is displayed. If the issue is an intermittent network issue, you may have to perform the Connection Test up to five times to receive an error message.
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Review the test results. The following table lists the details of each error message and cause.
Error Message
Cause
The device failed to connect to Server 1 via Profile 1, because no access point matches the SSID written to the device for Profile 1.
The device cannot find the SSID. Either the SSID is mistyped or the wireless signal may not be strong enough.
Validate the SSID entered is correct; SSID is case sensitive.
The device failed to connect to Server 1, because association failed for the SSID written to the device for Profile 1.
The wireless network was found, but the device could not authenticate to the wireless network. This is commonly due to a network setting has been entered incorrectly (i.e., Security Type, Security Key/passphrase).
Validate the Wireless 1 settings are correct. The Security Key/passphrase is case sensitive.
The device failed to connect to Server 1 via Profile 1, because no DHCP lease could be obtained after associating with the SSID written to the device for Profile 1
A network configuration error. This may be due to the type of the wireless access point or the configuration of the DHCP server.
Contact your IT department and verify:
DHCP server is available on the network
DHCP pool has addresses available
If MAC filtering is used, verify the device's MAC address is entered into the filter
If the issue cannot be resolved, contact your Primex support representative.
The device failed to connect to Server 1 via Profile 1, because DNS lookup failed for the Server 1 domain (hostname) address written to the device. However, the device successfully associated with the SSID written to the device for Profile 1, and successfully obtained a DHCP lease or used static address per Profile 1.
A DNS failure error.
Contact your IT department and verify:
The device has a route to the DNS server
If MAC filtering is used, verify the device's MAC is entered into the filter
The device failed to connect to Server 1 via Profile 1, because the device could not establish a TCP connection to port 443 at the Server 1 domain IP address written to the device. However, the device successfully associated with the SSID written to the device for Profile 1, and successfully obtain a DHCP lease or used static addresses per Profile 1, and successfully performed a DNS lookup for the server's domain (hostname) address if required.
A connection failure error.
Contact your IT department and verify:
The network the device is connecting to has access to the Internet (port 443 open)
If MAC filtering is used, verify the device's MAC address is entered into the filter