Please see the following helpful video about ensuring your clocks are ready for Daylight Saving Time!
This article provides helpful reminders to ensure your Primex clocks located in the United States update for the daylight saving time change.
- For Bluetooth, POE or WiFi clocks, please log in to OneVue and review your dashboard. All devices should be in Normal State.
- For 72MHz technology, please confirm the transmitter and any repeaters are not in error state. Also, please note that if analog clock batteries are low, they may not change time properly.
Please see below for platform specific details if you do see errors.
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For Bluetooth devices in a Warning State
If any Bridges are in a Warning state, this may result in all or some of your clocks also being in a Warning state. Commonly a Bridge is in a Warning state due to a network connection issue or it has lost power.
Bridge in Warning state with an Unresponsive status: it has not checked-in to OneVue for three (3) consecutive days.
Bridge in a Warning state with a Time Sync Failure status: it has failed to obtain UTC time from its assigned NTP Server.
Clock in a Warning State with an Unresponsive state: it has not connected to the mesh network for seven (7) consecutive days.
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For PoE or Wi-Fi clocks in a Warning State
Commonly a clock is in a Warning state due to a network connection issue or it has lost power.
Warning state with Unresponsive status: by default, if a clock does not check-in to OneVue for three (3) consecutive days it will be set to an Unresponsive status.
Warning state with Time Sync Failure status: during its last network connection, the clock failed to obtain UTC time from its assigned NTP Server.
Warning state with Low Battery status: its battery level is low and requires its batteries to be replaced. A low battery level may prevent the clock from updating during the DST change.
Before a DST change, the most important step is to verify the main Transmitter and any Repeater Transmitters are not in an error state. Also, this is a good time to check your Analog Clock batteries. If batteries are low, this may prevent clocks from updating during a DST change.
Primex has three generations of Transmitters, select the model installed at your facility.
After you complete the below steps and identify the main Transmitter's Red LED is flashing or its GPS communication symbol is not displayed, you will need to resolve these issues before DST. If you also have Repeater Transmitters, you will need to verify they are not in an error state.
Step 1: Verify the main Transmitter's current state and time source communication
From the front side of the Transmitter:
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If the Red led is flashing, it's in an error state. You will need to identify the cause of the issue and resolve this before DST.
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Verify it has GPS communication. If its time source indicator is not displayed, you will need to resolve this before DST.
When the
symbol is displayed, the GPS Receiver is connected to the Transmitter and there is proper communication between the GPS Receiver and Transmitter. When the Transmitter is receiving valid time data from the GPS Receiver, the three parentheses symbol
will sequence in a motion pattern.
If the Y symbol is not displayed, this indicates it has lost communication with its GPS time source.
Step 2: Verify the main Transmitter's backside panel settings
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Verify its Time Zone Offset is set to the local time zone.
5 – Eastern
6 – Central
7 – Mountain and Arizona
8 – Pacific
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Verify its DST switch position - Main Transmitter.
If your location observes DST, verify its DST (switch #1) is set to the UP position.
If your location does not observe DST, verify its DST Bypass Switch (switch #3) is set to the DOWN position. This will bypass/ignore the DST change.
The main Transmitter is required to be set for DST. Repeater Transmitters should be set not to use DST - as its connected receiver switch receives time from the Main Transmitter.
After you complete the below steps and identify the main Transmitter's Red or Yellow LED is flashing or the Green LED is off, you will need to resolve these issues before DST. If you also have Repeater Transmitters, you will need to verify they are not in an error state.
Step 1: Verify the main Transmitter's current state and time source communication
From the front side of the Transmitter:
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Verify its current status, identified by its three colored LED status lights.
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Red LED flashing: in an error state. You will need to scroll through the menu option to identify the cause.
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Yellow LED flashing: no time source for 48 hours; there is an issue with its time source communication (either GPS or NTP).
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Green LED indicates its current broadcasting/transmitting state.
Green LED is off: not broadcasting/transmitting; there is an issue that should be resolved prior to DST.
Green LED is flashing: in standby mode and out of its broadcast/transmit schedule. This is normal for Transmitters with an external antenna - they only broadcast/transmit at certain times of the day.
Green LED is solid: currently broadcasting/transmitting.
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Verify its time source communication. If its time source indicator is not displayed, you will need to resolve this before DST.
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GPS time source: when the
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NTP time source:
symbol is displayed.
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For a Repeater (Satellite) Transmitter: when configured to receive time from another Transmitter, a
symbol is displayed.
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Step 2: Verify the main Transmitter's backside panel settings
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Verify its Time Zone is set to the local time zone.
5 – Eastern
6 – Central
7 – Mountain and Arizona
8 – Pacific
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Verify its time source switch settings.
GPS time source: verify switch setting #1 is set to GPS (DOWN position).
NTP time source: verify switch setting #1 is set to NTP (UP position) and #2 switch is set to LAN (UP position).
If you have Bell Scheduling and the Transmitter firmware version is 1.79, then switch #2 must be set to the LOCAL DOWN position.
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Verify its DST setting.
If your location observes DST, verify its DST (switch #7) is set to the DOWN position.
If your location does not observe DST, verify its DST (switch #7) is set to the UP position. This will bypass/ignore the DST change.
Unique to OneVue Transmitters, they can be configured to be monitored from OneVue. If your Transmitters are configured for use with OneVue, you will want to verify they are not in a Warning state.
If you have OneVue Transmitters that are not configured for use with OneVue, you will need to visually inspect the Transmitter. If its Yellow or Red LED indicator is illuminated, contact Primex Technical Support for assistance.
Verify the current state of your Transmitters
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Log in to OneVue and review your Dashboard.
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If you have a Transmitter in a Warning or Alarm state, you will want to resolve this issue before DST.
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Transmitter in an Alarm state with an Unresponsive status: it has not checked-in to OneVue for three (3) consecutive days.
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Transmitter in a Warning state: the following statuses indicate why it has entered a Warning state.
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Primex Technical Support
Hours: 7:00 AM to 5:00 PM CT, Monday through Friday
Phone: 1-262-729-4860
Email: service@primexinc.com