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Troubleshoot: Transmitter Caution status with ODC app

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When a Transmitter's yellow Caution LED is illuminated, it's not operating as expected. If your Transmitter is configured for standalone use (not monitored from OneVue), you will need to determine the cause of its caution status from the OneVue Device Configurator (ODC) app. The app performs a diagnostic test that provides the cause to help you resolve the issue. You must be at the Transmitter and be sure that your mobile device has the latest app update.

  1. Open the ODC app.

    odc-android-home-screen.jpg

  2. Select Standalone Configuration.

  3. Set the Transmitter into Bluetooth discoverable mode.

    From the Transmitter front panel, press and release the Bluetooth pairing button. The Transmitter is discoverable for the next two minutes (Power LED is illuminated and Transmit LED flashes).

    trans-bluetooth.png

  4. From available devices, select the Transmitter. If multiple devices are listed, the device can be identified by its 12-character MAC address located on its back panel.

  5. Select GET DEVICE STATUS. The app performs a diagnostic status test.

    Once complete, the app displays the current status of the Transmitter. Its status identifies the cause of its caution status, which is due to one or more of the following conditions.

    • Time Sync Failure: Transmitter failed to receive a valid time signal from its time source (GPS or NTP). Verify the Transmitter time source connection. For NTP use, verify its Ethernet connection and NTP Server settings. An external NTP Server requires network port 123 to be open.

    • Bad Output Power: Transmitter is not transmitting at the appropriate power level.

    • PLL Diagnostics: Transmitter having trouble locking onto a channel and cannot broadcast time or events.

    • VSWR Errors: Transmitter antenna error from either the antenna position or cabling.

    • No GPS in 48 Hours: Transmitter has not received time from its time source for more than 48 hours.

    • No PPS in 48 Hours: Transmitter time has not been synchronized by 1PPS (1 pulse per second) for more than 48 hours.

    • GPS Cable Break: Transmitter has detected an error with the GPS connection; either due to a line break, water ingress, or the cable length is greater than 200 ft. (60.9 m).

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