A Team in OneVue represents a group of users that receive alert notifications based on their work schedule. Teams allow notifications to be sent to staff based on the day of the week and time of day.
Within a Team, a shift specifies who is to receive alert notifications based on the day of the week and time of day. A Team can have one shift or multiple shifts. Once a Team is created, an Alert Rule is set to Team scheduling and the Team is then required to be added to the Alert Rule.
If an active alert spans across more than one shift, OneVue automatically send alert notifications to those specified in the current shift. As an example, if an alert was activated during shift 1 and the alert remains active during shift 2, subsequent alert notifications will be sent to those specified in shift 2.
Go to Monitoring > Teams. The list of Teams is displayed.
To view a Team's settings, select the Name link of the Team.
Go to Monitoring > Teams.
Select + New.
Enter its settings.
Name that uniquely identifies the Team.
Commonly provides additional information needed to share with system users.
Add Another Shift
When selected, adds a shift to the Team. A Team can have more than one shift.
A shift represents who alerts notifications are sent to based on a specific days of the week and a daily start and end time.
Name that identifies the shift.
Alerts Go To
Who the alert notifications are to be sent to during the shift. Alerts can be sent to users or Business Units.
From & To
The shift's days of the weeks.
From is the day of the week the shift begins and To is the day of the week the shift ends.
Daily Start & End Time
The shift's time period.
Start time is the hour the shift begins and End time is the hour the shift ends.
An Alert Rule can be configured to send one-time escalation notifications in a given order when an alerting condition has not returned to a Normal state for a specified period of time. Escalation notifications are sent based on start time of the alerting condition. If a user acknowledges an alert notification, the countdown to sending an escalation notification is paused and the countdown resumes at the time alert notifications resume (Resume Alerts Interval setting). The first escalation is sent based on the Escalate settings, and the second escalation sent is based on the Next Escalation settings.
Who is to receive the one-time alert escalation notification. It's recommended to send to a user(s) that is not recipient of the alert notification (Alerts Go To).
Next Escalation Time
When a second one-time escalation notification is generated if the alerting condition continues to be in an Alarm state.
Escalate To Next
Who is to receive the second one-time escalation alert notification.
Add Another Shift(s) as required.
The Team can now be assigned to an Alert Rule.
Deleting a Team also removes it from any Alert Rule it has been added to. If the Team is assigned to an Alert Rule, it's critical to update the Alert Rule's scheduling/who alerts go to.
Go to Monitoring > Teams.
From the list, select the Name link of the Team. Its profile is displayed.
From the bottom menu, select Delete Team.
Select Yes to delete the Team.
If the Team was assigned to an Alert Rule, be sure to update the Alert Rule's scheduling/who alerts go to.