From the profile of a Power over Ethernet (PoE) clock, you can view its current state and state history. OneVue stores all state changes, allowing you to view its current and historical operating conditions. Viewing its state history is helpful when troubleshooting its operation.
A clock is in a Normal state when it's operating as expected and in a Warning when it needs attention. When in a Warning state, its Status identifies the cause of it entering a Warning state. A clock may enter a Warning state due to its connection to OneVue (Unresponsive status), failed to receive a time update (Time Sync Failure status), or a mechanical issue (Hand Position Failure status- analog clock models only).
Go to Devices > Clocks.
From the list select the Name link of the clock. Its profile is displayed.
Its profile displays its current State and Status. When in a Warning state, its status indicates the reason.
State |
Current condition |
Status resulting in State |
|---|---|---|
Normal |
Device is operating as expected. |
Its status will be blank during this state. It may also display Return to Normal if its last state was Warning or Alarm. |
Warning |
Device is not operating as expected and may warrant corrective action. |
Any of the statuses below will result in the device entering a Warning state. Unresponsive: the last time the clock checked-in to OneVue has exceeded the time set in its Unresponsive Timeout setting. Commonly due to a failed network connection or loss of power. Time Sync Failure: During its last check-in, the device failed to obtain UTC time from a NTP Server. This may be due to it could not connect to its assigned network or it could not connect to the NTP Servers assigned in its gateway profile. Use of an external NTP Server requires that Port 123 to be open on your network. Low Battery (battery powered models only): During its last check-in, its battery voltage level was below the expected level. It's recommended to change its batteries. Hand Position Failure (analog clock models only): the daily hand verification check has failed for three consecutive days. Commonly this is due to a mechanical error that is internal to the clock. |
Suspended |
OneVue is not monitoring the device. The Suspended state is designed for use during a temporary condition, such as when a device is being repaired or during troubleshooting. |
OneVue continues to update the status of the device, but it remains in a Suspended state until a system user changes its state to Normal. The status displayed may include Unresponsive, Low Battery, Time Sync Failure, or Cleared. Cleared indicates there are no issues. |
Decommissioned |
State that is to be used when the device is no longer in use or operational. During this state, its operating condition data is not logged, stored, or monitored. The Decommissioned state is designed to permanently disable a device from your OneVue account, such as when it has been disposed of. All historical data is retained for reporting purposes. |
Go to Devices > Clocks.
From the list, select the Name link of the clock. Its profile is displayed.
From the State History option, select View.
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Set the date range to include.
Go To Start Date: sets the Start Date to the date the device was added to your OneVue account.
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The state history for the date range specified is displayed.
Column
Definition
Change Date/Time
Date and time the state change occurred, either by OneVue or from a state change completed by a user.
State
The state the device was set to at the specific change date/time.
Reason
Status of the clock that resulted in the state change or the system generated status.
If the state change was completed by a user, the reason entered by the user is displayed.
User
If the state change was completed by a user, the name of the user that made the change is displayed.