The OneVue alerting framework offers robust functionality to ensure the right person knows what's needed at the right time. Transmitters are assigned to Alert Rules. When a Transmitter enters an Alarm state, its assigned Alert Rule activates an alert, sends alert notifications to notify staff, and adds the alert to the Dashboard To Do list.
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Alert Rules
Alert Rules activate alerts when Transmitters enter an Alarm state. When an alert is activated, alert notifications are sent to notify staff, and the alert is added to Dashboard To Do list.
An Alert Rule is configured with the devices being monitored, enabled Alert Types, and who receives alert notifications. Configuration is based on what is being monitored and who is responsible to take action during the alerting condition.
Alert Rules have the flexibility send alert notifications with simple or Team scheduling. Simple scheduling sends alert notifications to users based on a 24 hour, 365 day schedule. Team scheduling allows an Alert Rule to be assigned to a Team, which sends notifications based on the Team's shifts.
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Alert Resolution Templates
This feature does not apply to the alerting features available in the OneVue 72MHz Sync and Notify solutions.
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Alert Resolutions
This feature does not apply to the alerting features available in the OneVue 72MHz Sync and Notify solutions.
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Alert notification methods
Each user sets their alert notification preferences from their User Profile. A user can set their preferences to receive alerts in the form of an email, text (SMS), or voice message. They may select all three methods if preferred.
OneVue also provides the ability to route voice alerts to an IVR system. You will commonly use this feature when your organization’s phone system requires that callers enter an extension number or select an option to reach a specific person, department, or central line.
Note
OneVue text and voice alerts are sent from phone number 608-709-7043.
OneVue email alerts are sent from support@primexonevue.com
Alert Rules are easy to set up and manage, including adding the Transmitters the rule applies to, specifying the alert types, adding who is to receive alert notifications (either by simple or Team scheduling), one-time escalation notifications.
A Transmitter is required to be added to an Alert Rule to generate alert notifications. When adding a new device, be sure to add it to an Alert Rule.
To add, edit, or view an Alert Rule, go to Monitoring > Alert Rules.
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Alert Types
An Alert Rule has various alert types that can be enabled or disabled. Commonly, the condition being monitored or the Primex device type indicates the alert types enabled. By default, all alert types are enabled.
For example, if your facility and IT staff are responsible for device battery maintenance and network connection issues, you would create an Alert Rule that only includes the unresponsive and battery alert types and add your facility and IT staff to the Alert Go To setting.
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Who alert notifications are sent to
Within an Alert Rule, you specify who alert notifications go to. Alert notifications can be sent to your OneVue users, Teams, or a Business Unit. You will want to add staff that are expected to take action in response to the event or condition that resulted in the alert.
At the start time of the alert and all subsequent notifications, all users or Business Units added to the Alerts Go to setting receive an alert notification at the same time in the method set in their alert preferences.
When an Alert Rule is set to send alerts to a Business Unit, alert notifications are sent as a voice message to the Business Unit's phone number.
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Alert Interval
The Alert Interval time period sets how frequent alert notifications are continuously sent during an alerting condition. If an alert is acknowledged, alert notifications resume at the time period set in the Resume Alerts After has been reached.
As an example, an alert was activated at 1:00 PM and the Alert Interval is set to 15 minutes. An alert notification is sent every 15 minutes. However, if the alert was acknowledged, alerts resume at this frequency once the Resume Alert After the time period has been reached
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Resume Alerts After
The Resume Alert After setting is a great way to ensure that an alerting condition is not forgotten or missed after an alert is has been acknowledged.
When an alert is acknowledged, alert notifications are temporarily suspended until the time period set in the Resume Alerts After setting has been reached.
As an example, if a user acknowledges an alert at 1:00 PM and the Resume Alerts After setting is to 1 hour, alert notifications resume at 2:00 PM and are sent based on its Alert Interval frequency. If the alert is acknowledged again, it will resume notifications based on its Resume Alerts After frequency.
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For Email Notifications, adds text to every alert message
Text entered is included in email notifications generated by the Alert Rule. Text or voice notifications do not include this additional information.
As an example, add information that includes processes or specific actions that staff is required to take or reference during an alerting condition.
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Alert escalation notifications
An Alert Rule can be configured to send one-time escalation notifications in a given order when an alerting condition has not returned to a Normal state for a specified period of time. Escalation notifications are sent based on start time of the alerting condition. If a user acknowledges an alert notification, the countdown to sending an escalation notification is paused and the countdown resumes at the time alert notifications resume (Resume Alerts Interval setting). The first escalation is sent based on the Escalate settings, and the second escalation sent is based on the Next Escalation settings.
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Include Alert Resolution Templates
This feature does not apply to the alerting features available in the OneVue 72MHz Sync and Notify solutions.
An Alert Rule automates generating alert notifications to notify staff when a OneVue Sync Transmitter is in an Alarm state. When in an Alarm state, an alert notification is automatically activated and a notification, either in the form of an email, text or voice message, is sent to those specified in the Alert Rule. The content of the alert notification identifies the OneVue Transmitter and the condition that resulted in the Alarm state.
A Transmitter added to an Alert Rule enters an Alarm state.
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Alert Rule activates an alert.
Alert notifications are sent to notify staff and the alert is added to the Dashboard To Do list.
Optionally, an Alert Rule can be configured to generate one-time escalation alert notifications. Escalation notifications are activated if a Transmitter remains in an Alarm state for a specific time period and sent to specific users.
When the condition resulting in the alert returns to a Normal state, a one-time alert notification is sent (optional setting) that indicates the alerting condition has returned to a Normal state. The 'return to normal' notification is enabled by default.
Commonly, when staff is taking action to resolve an alert condition, you may want OneVue to stop sending alert notifications. A user can acknowledge an alert to temporarily suspend alert notifications.
Once acknowledged, alert notifications resume once the time period set in the Alert Rule's Resume Alert After setting has been reached. As an example, if an alert is acknowledged at 1:00 PM and the Resume Alert After setting is set to 1 hour, the alert notification resumes at 2:00 PM if the condition resulting in the alert continues to be in an Alarm state.
If an alert is not acknowledged, subsequent alert notifications are sent per the Alert Rule's Alert Interval setting, which sets the frequency alert notifications are sent during an alerting condition.
Acknowledging an alert also pauses the escalation notification countdown. An escalation countdown is based on the time the first alert notification was sent. Once the alert notification resumes, the countdown timer begins where it was paused.
Regardless if an alert is acknowledged, all alert notifications end once the alerting condition returns to a Normal state.