Install external components, including external antenna and GPS Receiver.
Mount Transmitter.
Establish Transmitter connections and power on.
Configure Transmitter with OneVue Device Configurator (ODC) app.
Install additional system devices.
For a system with more than one Transmitter, first configure and install the main Transmitter and verify it received a valid time signal and then configure Repeater Transmitters. When all Transmitters are configured and installed, you can then configure and install the system clocks or InfoBoards.
Do not install system clocks and other devices until Transmitter and its components are installed and configured; powered on, time source configured and valid time signal received, and fully operational.
Review all installation requirements and identify the installation location of the Transmitter and system components.
Review all Safety Instructions and Warnings.
Inspect system components to verify packaging includes all supplied parts for each system component and verify no damage has occurred during shipping.
When planning the system installation of a Transmitter with an external antenna, Primex recommends taking into consideration the below requirements. Location is extremely important to ensure the best operation of your system.
Location and mounting must meet all the following requirements.
Multi-story building: locate the main Transmitter on the top floor; significantly improves coverage to the lower floors due to the “umbrella” pattern of transmission.
Transmitter mounting location: a minimum of 4 ft. (1.2 m) above the floor.
Transmitter shelf mounting: shelf with enforcement that is 24” x 24” and support a weight of a minimum of 60 lb. (27.2 kg). Not supplied.
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Transmitter enclosure clearance: located in an area that allows for required clearance.
Enclosure dimensions: 18" L x 22" W x 22" D (46 cm L x 56 cm W x 56 cm D). Required wall space is 24" L x 30" H x 30" D, allowing for a minimum clearance of 4" (10 cm) rear, 12" (30.4 cm) front, and 10" (25.4 cm) side.
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AC power: located within 5 ft. (1.5 m) from a 120 VAC electrical outlet. 10 AMP dedicated service recommended.
AC power supply (supplied): Input 120 VAC, 50/60 Hz, 0.6 Amp. Output 9 VDC, 1.78 Amp. 6 ft. (1.83 m) cord.
Ethernet connection (OneVue Monitor and NTP time source): located in close proximity to an Ethernet port.
Environment: located in an indoor controlled environment that is 32° to 122° F (0° to 50° C) and a non-condensing humidity environment.
Location and mounting of an external antenna must meet all of the following requirements.
Located within 100 ft. (30.48 m) from Transmitter. LMR 400 cable cannot exceed 100 ft. (30.48 m). The system is attenuated to the 100 feet (30.4 m) of cable; typically figure between 80 to 85 ft. (24.38 to 25.90 m) of usable cable length.
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Located at a minimum of 15 ft. (4.5 m) clear from the radius of other antennas.
Supplied external antenna: radial dimension is 5.1 ft. W x 5.3 ft. H (1.5 m x 1.61 m). 9 ft. (2.7 m) and antenna mast with 1.24 in. (3.17 cm) galvanized conduit.
Located at least 10 ft. (3 m) from normal traffic areas.
Located within 10 ft. (3 m) from earth ground.
Cannot be placed on or directly adjacent to walls or metal structures.
Cannot be located near television receiving antennas.
Cannot be mounted indoors or in enclosed areas.
Cannot be mounted to pre-existing antenna towers. If this is desired, contact Primex prior to installation.
5 or 30 Watt Transmitter in healthcare facility: external antenna must be located a minimum of 30 ft. (9 m) away from any window or other glass openings. If hospital paging link receiver is located on roof, Primex is required to be supplied the frequency prior to installation.
To following tools and equipment below are required to install a Transmitter with an external antenna.
Hammer drill
Power drill
3/4 inch concrete drill bit, 18 in. (45.7 cm) long
Penetrating mount only: 5/8 inch concrete drill bit, 18 inch (45.7 cm) long
1/2 inch wrench
3/4 inch (1.9 cm) deep well socket with ratchet
10 inch (25.4 cm) adjustable wrench
Phillips screwdriver
Flat head screwdriver
Lineman’s pliers
Shears/scissors
Silicone caulk; required to seal cabling/ground penetration
External antenna ground to building (#6 gauge cooper)
Transmitter ground to building (#6 gauge cooper)
Transmitter rack (recommended)
GPS Receiver location
Must be mounted where it has a "clear view of the sky" to receive a GPS signal 24 hours a day.
Typical mounting locations include the inside of a window (not a Low-E glass window), to an exterior pole, or on a rooftop.
Must be kept away from large metal objects.
GPS Receiver and cable must be mounted above any potential standing water, snow depth, leaves or other obstructions and is protected from the weather.
GPS cable
10 ft. (3 m) GPS cable supplied. Extension cables available from Primex.
Maximum total distance of the GPS cable to the Transmitter cannot exceed 200 ft. (60.96 m).
GPS cable located outdoors: cable routing to the inside of the building requires 2 in. (5 cm) minimum conduit and weatherhead. The use of a GelWrap splice enclosure is strongly recommended.
GPS and extension cables connections must be weatherproofed.
Supplied Ferrite Bead is required to be attached to the GPS cable to prevent electromagnetic interference (EMI) between the Transmitter and GPS Receiver. Ferrite Bead should be located no greater than an inch from the end of the GPS cable – as near as possible to the Transmitter GPS IN input connection.
Attach and fasten the antenna channel side base to the top of the 1 inch rigid galvanized conduit section.
Use a 1/2 inch wrench to tighten the nuts on both of the U-bolts, both evenly and securely. To ensure it's secure, tighten the second nut to the first nut.
There are three available mounting methods. Installation is dependent upon the mounting kit supplied with the system.
Note
Mounting the antenna mast may require two people.
A GPS Receiver is required when a Transmitter is set to use GPS as its time source.
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Mount Transmitter.
Verify all install requirements are met.
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Remove back panel to access GPS and Ethernet port.
Connection
Type
Description
Network LAN
RJ-45 Ethernet
Required Ethernet connection for OneVue Monitor and NTP time source
GPS IN
MiniDIN 7-Pin
GPS Receiver connection
Baseband Monitor
MiniDIN 9-Pin
Amplifier diagnostic connection. Connection configured by factory.
Contact Closure Panel
For use with OneVue Notify with Critical Notifications solution only.
Power
9V DC power
AC power connection
Supplied power supply: Input: 120-240VAC, 50/60 Hz, 0.8 Amp Max. Output: 9 VDC, 2.5 Amp, 6 ft. power cord
External Antenna
Coaxial
External antenna connection
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Establish Ethernet connection (NETWORK LAN). Required for NTP time source and OneVue Monitor configuration.
Insert a network cable into the RJ-45 Ethernet port/Network LAN port. Plug the other end into a network Ethernet jack.
Be sure the AC power cord is accessible and reattach back panel.
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Connect GPS time source.
Supplied Ferrite Bead is required to be attached to the GPS cable to prevent electromagnetic interference (EMI) between the Transmitter and GPS Receiver. Ferrite Bead should be located no greater than an inch from the end of the GPS cable – as near as possible to the Transmitter GPS IN input connection.
Attach the Ferrite Bead to the GPS cable within an inch from the end of the GPS cable.
Snap the ferrite choke closed. Be careful not to pinch the cable.
Using the supplied zip ties, secure a zip tie at each end of the ferrite choke to prevent it from slipping around the cable.
Plug GPS cable into the Transmitter "GPS IN" connection.
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Attach External Antenna.
Connect the LMR 400 cable to the Transmitter "External Antenna" port, located on the backside of the Transmitter.
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Power on Transmitter.
Plug the two-prong into a 120 VAC wall outlet.
Set the power rocker switch to the up (ON) position.
The last step is to configure the Transmitter with the OneVue Device Configurator (ODC) app. A Transmitter will not operate until it's configured.
OneVue Sync Transmitters can be configured for OneVue Monitor or for Standalone use. To receive remote support services from Primex, OneVue Monitor configuration is required. For Transmitters that are part of a OneVue Monitor subscription, they must be configured for OneVue Monitor use.
Learn how to configure a OneVue Sync Transmitter, with the OneVue Device Configurator (ODC) app, that will be managed and monitored from OneVue. Be sure to complete the steps in the order as they appear below.
For a system with more than one Transmitter, first configure and install the main Transmitter and verify it received a valid time signal and then configure Repeater Transmitters. When all Transmitters are configured and installed, you can then configure and install the system clocks or InfoBoards.
Transmitter: all external components are installed (external antenna, GPS Receiver). All connections are established and Transmitter is powered on.
App log in access: your OneVue user profile is assigned to the Account Admin or Network Admin role.
Network connection: OneVue Network Requirements are met (network port and firewall requirements).
OneVue Network Profile: you have the option to assign the Transmitter to a OneVue wired network profile or create a new network profile. For a Non-DHCP network, an IPv4 address required.
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NTP time source: NTP Server IP address or URLs (up to three allowed).
The main Transmitter requires connection to wired Ethernet network. If the Ethernet network is a Non-DCHP network, the IPv4 network settings are required during configuration.
Port UDP 123 is required to be open for use with an external Network Time Protocol (NTP) Server. The use of an internal an NTP Server is also supported.
Get the Primex OneVue Device Configurator (ODC) app from the Apple App Store or Google Play store. If you already have the app, turn on automatic updates or check for updates.
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From your mobile device, open the OneVue Device Configurator (ODC) app .
Select Connect to OneVue.
Enter your OneVue username > select Next > enter your password > select Log In.
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Select the OneVue account the Transmitter is to be added to.
If your user login is associated with more than one OneVue account, the account selection option is displayed.
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Set the Transmitter into Bluetooth discoverable mode.
From the Transmitter front panel, press and release the Bluetooth pairing button. The Transmitter is discoverable for the next two minutes (Power LED is illuminated and Transmit LED flashes).
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From available devices, select the Transmitter. If multiple devices are listed, verify the 12-character MAC address located on the Transmitter back panel.
If the Transmitter is not listed, select the app Refresh icon.
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Configure its Network: select an existing network or enter a new network > select Continue.
If a Non-DHCP network (static IP address), select DHCP off and enter the IPv4 settings.
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Verify its Device Details.
Serial No: unique 12-character MAC Address discoverable on the facility's network. The MAC address is printed on a label located on the Transmitter's back panel.
Model: identifies the Primex device model. All OneVue Sync Transmitters are identified by Transmitter (TX400).
Tx Mode: identifies the Transmitter hardware configuration. Indicates if 1, 5, or 30 Watt and internal or external antenna.
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Enter a Name for the Transmitter.
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Verify the Call Sign (preset by Primex).
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Configure its Time Settings.
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Main Transmitter only
Time Zone: set to the install location.
Time source: app detects GPS or NTP (Ethernet connection) time source.
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Repeater Transmitter only (time settings do to not apply)
Time Zone: Repeater Transmitter receives a time from the main Transmitter.
Time source: displays Repeater detected, using main Transmitter time.
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Configure its RF Settings.
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Optional settings, select Advanced.
Caution
The settings below (Startup Continuous Transmit and Normal Transmit) should only be changed when requested or approved by an authorized Primex support technician.
Warning
The firmware setting is only to be configured or updated when instructed by Primex Technical Support.
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Select Save.
Settings are downloaded to the Transmitter and initiates its first-time check-in to OneVue.
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Verify the Transmitter checked-in to OneVue. It may take up to two minutes to check-in.
Log in to OneVue > go to Devices > Transmitters > verify its Last Check-in.
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From the front of the Transmitter, verify it is not in a Caution or Error state.
This topic provide the steps to configure a Transmitter for standalone use. Standalone use indicates a Transmitter will be not monitored from OneVue. Be sure to complete the steps in the order as they appear below.
For a system with more than one Transmitter, first configure and install the main Transmitter and verify it received a valid time signal and then configure Repeater Transmitters. When all Transmitters are configured and installed, you can then configure and install the system clocks or InfoBoards.
Before you begin, verify the requirements below are met.
Transmitter: all external components are installed (external antenna, GPS Receiver). All connections are established and Transmitter is powered on.
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NTP time source: NTP Server IP address or URLs (up to three allowed).
The main Transmitter requires connection to wired Ethernet network. If the Ethernet network is a Non-DCHP network, the IPv4 network settings are required during configuration.
Port UDP 123 is required to be open for use with an external Network Time Protocol (NTP) Server. The use of an internal an NTP Server is also supported.
Get the Primex OneVue Device Configurator (ODC) app from the Apple App Store or Google Play store. If you already have the app, turn on automatic updates or check for updates.
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Open the ODC app.
Select Standalone Configuration.
Select CONFIGURE DEVICE.
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Set the Transmitter into Bluetooth discoverable mode.
From the Transmitter front panel, press and release the Bluetooth pairing button. The Transmitter is discoverable for the next two minutes (Power LED is illuminated and Transmit LED flashes).
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From available devices, select the Transmitter. If multiple devices are listed, the device can be identified by its 12-character MAC address located on its back panel.
If the Transmitter is not listed, select the app Refresh icon.
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Confirm its network setting (DHCP ON by default) > select Continue.
For a Non-DHCP network, deselect DHCP On and enter the network settings.
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Verify its Device Details.
Serial No: unique 12-character MAC Address discoverable on the facility's network. The MAC address is printed on a label located on the Transmitter's back panel.
Model: identifies the Primex device model. All OneVue Sync Transmitters are identified by Transmitter (TX400).
Tx Mode: identifies the Transmitter hardware configuration. Indicates if 1, 5, or 30 Watt and internal or external antenna.
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Enter a Name for the Transmitter.
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Verify its Call Sign (preset by Primex).
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Configure its Time Settings.
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Main Transmitter only
Time Zone: set to the install location.
Time source: app detects GPS or NTP (Ethernet connection) time source.
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Repeater Transmitter only (time settings do to not apply)
Time Zone: Repeater Transmitter receives a time from the main Transmitter.
Time source: displays Repeater detected, using main Transmitter time.
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Configure its RF Settings.
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Optional settings, select Advanced.
Caution
The settings below (Startup Continuous Transmit and Normal Transmit) should only be changed when requested or approved by an authorized Primex support technician.
Warning
The firmware setting is only to be configured or updated when instructed by Primex Technical Support.
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Select Save.
Settings are downloaded to the Transmitter.
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From the front of the Transmitter, verify it is not in a Caution or Error state.
If in a Caution state, to determine the cause refer to topic Troubleshoot: Transmitter Caution status with ODC app.