Go to Admin > Business Units.
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A list of all business units is displayed. By default, the following data is provided.
Column
Definition
Name
Unique name that identifies the Business Unit and is displayed throughout the system.
Select the link, opens the Business Unit profile.
Description
For information purposes and commonly provides additional details needed to be shared with system users.
Parent BU
Parent of the Business Unit. Business units have a parent-child hierarchy structure.
Active
Indicates if active or inactive. When active, the Business Unit can be assigned to system components.
Created On
Date and time added to OneVue.
Go to Admin > Business Units.
From the bottom menu, select + New.
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Enter its settings.
Setting
Definition
Name
Unique name that identifies the Business Unit and is displayed throughout the system.
Description
Commonly provides additional information needed to share with system users.
Phone
Phone number of the Business Unit.
If the Business Unit is assigned to an Alert Rule, routes voice alert notifications to this phone number. The only exception is if the Dialer Suffix setting is entered.
Dialer Suffix
Parent
Parent of the Business Unit. Business units have a parent-child hierarchy structure.
By default, assigned to the account Business Unit.
Is Active
Indicates if active or inactive. When active, the Business Unit can be assigned to system components.
Deactivating a Business Unit removes its ability to be assigned to system components. Once deactivated, all data is retained in historical reports and it can then be deleted.
Note
Can only be deactivated if it is not assigned to any system components.
Deleting a Business Unit permanently deletes it from your OneVue account. To delete, it must be deactivated. Once deleted all data is retained in historical reports.