Primex recognizes today's organizations have complex network infrastructures, a division of responsibilities, and standard information security policies associated with data confidentiality, network bandwidth, and security of the systems deployed at their facilities.
This content is intended to provide information to answer the technical questions you or your staff may have regarding the Primex OneVue platform and Primex devices.
Architecture: OneVue is a multi-tenant solution built on top of Amazon Web Services (AWS). AWS is designed with multiple layers of protection, including secure data transfer, encryption, network configuration, and application-level controls distributed across a scalable, secure infrastructure.
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Sense Subscription Plans To provide greater flexibility while enhancing the OneVue experience based on client preference, Primex is proud to offer a tiered level of subscription offerings to suit your particular use case and environmental needs. Through our tiered plans, you are able to choose a variety of options such as inclusive upgrades, proactive support as well as proactive training and appropriate implementation support for your facility.
Data Retention Policy: OneVue retains electronic data records seven years from the data record's creation date. Data records include system user-entered data, reports, events, alerts, and readings. Excluded from this policy are devices/components deleted by a system user and Temperature Probe NIST certificates previously removed from a sensor device. Please note that reports that include data records from a deleted device or component are included in this policy, and therefore retained for seven years from the record’s creation date.
Network communication: Primex devices equipped with Power over Ethernet (PoE), wired Ethernet, or Wi-Fi technology communicate over your facility's network to OneVue by way of the HTTPS communication protocol.
NTP Servers: Primex devices that require an NTP time source can be configured for up to three internal or external NTP Servers. The use of an external NTP server requires port 123 to be open.
Device Preconfiguration: Automates the configuration of OneVue Sense Sensors, Sync Bluetooth Bridges, and Notify Bell Controllers for use with OneVue before they arrive at your facility - eliminating the need to manually configure a device onsite. Device Preconfiguration is completed after an order is placed with Primex and completed online from your OneVue account. Before the order is shipped from Primex, the order's devices are added to your OneVue account and configured with the settings supplied during preconfiguration, and the devices are labeled.
OneVue Wired Device Configurator (OWDC) Android app: The OneVue app is used to add OneVue Sense Sensors, Sync Bluetooth Bridges, Sync PoE Digital Clocks/Timers, and Notify Bell Controllers to OneVue locally at a device. The app is an alternative method to Device Preconfiguration. Once you download the app from the Google Play™ store (it’s free!), you connect a Primex network device to your Android device and the app guides you through adding the new device to OneVue.
Primex Device Configuration software: Standalone software that can be used to configure the network settings of OneVue Sense Sensors, Sync Bluetooth Bridges, Sync PoE Clocks and Timers, and Notify Bell Controllers locally at a device. Required when your facility’s network requires EAP-TLS certificates or when your organization's policies do not allow network settings to be stored in third-party applications.
Network Profiles: A Network Profile in OneVue represents a network at your facility and each Primex network device is assigned to a network. Once assigned the network settings are downloaded to the Primex device, which allows the device to connect to your facility's network to transmit data to and download settings from OneVue. For OneVue devices that use NTP time, the assigned network also allows their connection to an external NTP time source.
Migrating devices to another network: When the network assigned to a Sense Sensor, Sync Bluetooth Bridge, or Notify Bell Controller is required to be updated or changed, there is a required migration procedure - to ensure the devices do not lose their network connection. There are two options to migrate a device to another network - directly from OneVue or with use of the Primex Device Configuration software.
Access to network profile settings: Who has access to view and manage network profiles and device network settings is controlled by the Role assigned to a user.
Power over Ethernet (PoE)/Ethernet and Wi-Fi enabled devices connect to OneVue using the Hypertext Transfer Protocol Secure (HTTPS) protocol (port 443); all communication is encrypted and secure at rest and in transit.
Power over Ethernet (PoE)/Ethernet and Wi-Fi devices, and the OneVue web browser interface only initiate outbound network connections and do not initiate inbound network connections.
OneVue client and device data is encrypted in transit and all sensitive data is encrypted at rest.
Primex devices support an array of network communication options for secure wireless network connectivity.
Users can access OneVue from a supported web browser on any internet-enabled device, improving flexibility and mobility.
User access to the OneVue user interface is through a web browser by way of the HTTPS protocol (port 443).
