Below is a summary of past OneVue releases.
we have been on a journey to improve our customer experience given our belief that monitoring as a service is best suited for our valued customers and our overall business. If you have sensors on your account (temperature, humidity, differential pressure, water or contact), you may have noticed activity around our handling of subscription. (Spoiler alert: Monitoring points on the dashboard is gone again. We found it was far more confusing than valuable and do apologize for making renewals challenging for some of you.)
You’ll continue to notice progress there! In the upper left corner on the dashboard, a slightly different logo will appear in 2021 as we have conversations around the right plan for you and your sensors. If you see something - like Preferred or Legacy - that just means we’ve selected a plan for 2021 and are making sure that’s clear to everyone on your account and Primex staff.
Changes in Phone Script
For those of you who receive alerts by phone, you’ll notice a change with this upgrade. OneVue will give you all the information it has in the past - asset name, reading value, range - but it will have a different set of responses. You will now hear: “Press 1 to continue reminders or press 2 to pause reminders.
If you hang up without pressing any buttons, reminders will continue on the typical reminder schedule. No comment will appear in the report.
Did you like the old responses better? Or want to take out more of the phone alert information? Talk to us about our Preferred Plan!
Notification Customization (Preferred Exclusive)
We know that customers have different workflows and preferences. That makes it fun to learn from you but - we’ll admit - challenging to design the right experience for a broad audience. For our Preferred accounts, we want to offer additional flexibility in what is captured in your notifications.
Once you upgrade, on your account page, accessible only by Admins, there will be a page that lets you remove information we include by default. For example, if including the Business Unit makes your phone notification annoyingly long, you can remove it! If you don’t find including the range in your text messages useful, uncheck that box to remove it.
Note that these preferences do apply to the entire account. So we’ll need our friends in Pharmacy, Facilities, Research, Dietary and Nursing to agree, at least for now.
On the 1st of the month, you may sometimes notice that reports take longer to generate. We do add more resources to handle the massive runs we see in OneVue but there is sometimes a small delay.
On the Reports page, where you’d now see “Running,” we’ll offer a bit more detail.
Queuing: your report is waiting in line for resources to generate data.
Generating: your report is in progress and actively using AWS resources to run
Failed: something went wrong and your report didn’t complete. It is worthwhile to try once more to run it. If you still get a failure message, please check your report profile for errors if anything has changed or contact support for some help.
One more detail - in the past, if reports failed, they would create a blank line in the report history as a signal of that failure. We’ve had sites call these ‘ghost reports’ and we have banished them. Report failures will not generate blank lines that make acknowledging and remaining current very inconvenient.
January 2021 - OneVue Security Enhancements
OneVue will be updated on Thursday, January 14, 2021
In early December, DHS’ Cybersecurity and Infrastructure Security Agency’s (CISA) John Corman made the statement that “…encourages all organizations involved in vaccine storage and transport to harden attack surfaces, particularly in cold storage operation, and remain vigilant against all activity in this space…”
Primex continuously evaluates security strategy in the context of new risks. In light of the CISA statement, we have made security enhancements to our Amazon Web Services (AWS) infrastructure to reduce the risk of attacks from foreign actors. The OneVue Architecture Statement has been updated to reflect these security enhancements.
Please note that OneVue has not reported any suspicious behavior and is confident in our design and policies, but our engineering team identified opportunities to continue improvement in this space.
Most users will not be impacted or notice this OneVue update.
Primex devices on networks that whitelist IP addresses will no longer connect to OneVue. Please note that Primex does not know if your network applies IP whitelisting – if you’re not sure, please ask your IT or network security owner. If your networks use IP whitelisting for Primex devices, please have your network owner contact Primex Technical Support (262.729.4860).
OneVue is a high-availability (HA) platform that may change IP addresses at anytime, therefore OneVue does not support the use of firewall IP address filtering.
Organizations with network firewalls in place must proactively allow outbound network communication and file downloads through specific OneVue Domains and URLs. For details, see the OneVue Network Requirements.
Primex is exploring ways to improve our customer support experience. And we’re excited to announce a new OneVue support feature - allowing you to get answers quickly and chat live with our support team.
When you log in to OneVue, you'll notice a new green Support button. When selected, ask a question - this new feature searches our knowledge base for an answer.
If the suggested articles don't provide you with the right answer, select Get in touch to chat with our support team. Live chat is available from 7:00 AM to 7:00 PM CT. If our support team is not available, you can leave us a message.
If you do use this new Support feature, please let us know your thoughts. Our team will be tracking usage and results behind the scenes. If we sense it’s not providing the customer experience we expect, it may be removed to make improvements.
Our existing support resources have not changed.
Our knowledge base is available from the Help menu located in OneVue. The search feature works differently than the new Support option.
You’re always welcome to call us for the same support we’ve always offered. Our support team is available from 7:00 AM to 7:00 PM CT and can be reached at 262-729-4860.
This new report provides visibility for those assigned to the Business Unit Admin role to view activity specific to their Business Unit. Due to the OneVue Audit report is restricted to Account Admins, we needed to provide a similar report for the Business Unit Admins.
The report provides details of setting changes and user activity specific to a Business Unit. This information will be helpful when you need to know when and who made a setting change. It also provides details of when each user last logged into OneVue.
Prior to this release, a Zone represented the bell schedules assigned to your Bell Controller Relays. In an effort to enhance your OneVue experience, we have renamed Zones to Bell/Timer Schedules.
Now from the Scheduling menu, you will select Bell/Timer Schedules to manage and view your school bell schedules. In addition, there are a few other places that have been updated to Bell/Timer Schedules.
In early 2020, we released the third-generation of our 72MHz Transmitters. Unique to these Transmitters they can be configured for use with OneVue or as a standalone configuration.
For those that use standalone configuration or when a network is not available, from the OneVue Device Configurator (ODC) app you can now check a Transmitter's status. This new feature is helpful when you need to know why a Transmitter is in a Caution or Error state.
Published by Katie McMillan, Director of Healthcare Solutions
Effective October 28, 2020, Primex will no longer be able to support the use of Microsoft’s Internet Explorer 11 with OneVue. This means no versions of Internet Explorer are supported.
We regret any inconvenience this causes, and invite you to send an email if it is a major issue for you.
Microsoft has announced their end of support plan for Internet Explorer 11 and best security standards outline the use of TLS 1.2.
Due to security concerns and the value we place on user experience, we need to prevent the use of any Internet Explorer version. All users should log into OneVue from a supported web browser listed below, not Internet Explorer. If a user tries to log in from Internet Explorer after October 15, they will be directed to an unsupported browser page and prevented from logging in.
You can log in to OneVue from any of the below web browsers. Be sure your browser is updated to the most current version.
Security changes may affect older versions of several applications – please ensure you’re using the most current version of whatever browser you have chosen.
There will not be any changes to Primex clocks, sensors, or other devices. Please note that if your institution removes support for TLS 1.0 or 1.1 communication, this will affect certain clocks or sensors. If all your clocks or sensors have gone unresponsive, it is likely due to a network change made by your IT department. Please consult with your IT department to ask about TLS changes.
OneVue Help: Log in to OneVue required to access OneVue Sense Environmental Monitoring Help (Change)
You must be logged in to OneVue to view Sense Help articles. If you are not logged into OneVue, you can view the OneVue Release Details & Additional Resources and all Sync and Notify Help articles.
To view the OneVue Sense Help, log into OneVue > select Help > Select the OneVue Sense category.
OneVue Sense Device Preconfiguration: Assign Business Unit to a "new" Monitored Asset (Change)
The Business Unit setting has been moved to provide a better configuration experience. When you enter a "new" Monitored Asset (what the Sensor is monitoring), you will need to assign a Business Unit.
OneVue Sense Device Preconfiguration: Alarm Delay and Location setting removed (Change)
To simplify the configuration process, these two advanced settings have been removed.
To change a Sensor's Alarm Delay, you will need to update after Device Preconfiguration is complete. Learn how to view or change the Alarm Delay for a Sensor.
To assign a Location, you will need to update after Device Preconfiguration is complete. Learn how to change the Location assigned to a Monitored Asset.
OneVue Admin: Account Name cannot be changed (Change)
For data security reasons, please contact Primex Technical Support if you need to change your Account Name.
Log in experience (Change)
When logging into OneVue, you will notice it's now a two-step process. First, you will enter your email address and select Log In, and then from the next screen you will enter your password.
This update is in preparation for an exciting new integration with Single Sign-On (SSO) that will be available soon!
OneVue Sense - Temperature Monitoring with CertiTrak Probes (Change)
Monitoring and managing the lifespan of your probes is a key feature of OneVue. To better represent probe expiration options, this release includes a name change from Probe Re-Certification to Probe Replacement.
Where the name change from Probe Re-Certification to Probe Replacement has been made
Account settings: go to Admin > Edit "account name" > Probe Replacement section.
Sensor Profile: go to Devices > Sensors > select the Name of the sensor > Probe Life section.
Probe Replacement Report
OneVue Sensor 8.41 Firmware Release
By default, sensors are set to automatically receive firmware updates. To learn more about firmware management, see topic Configure sensor firmware.
Transport Layer Security (TLS) Server Name Indicator (SNI) to improve compatibility with Enterprise Web Filters.
This release only applies to the OneVue Sense solution.
Alerting workflow overview (New Resource)
The last few releases have impacted OneVue alerting features and workflow. We've put together an overview of the alerting workflow, along with a PDF guide. The guide may be a good resource to share with your staff.
Learn more about documenting corrective actions from Alert Resolutions.
Monitored Asset > Event History (New Feature)
The State History and Alert History views have been combined into a single view "Event History".
Please note this change may impact users that add comments from a Monitored Asset's State History. Now they will add a comment from an Alert Resolution's State History. An Alert Resolution is generated when a Monitored Asset enters an Alarm state.
Learn more about the details provided in the Event History.
Monitoring menu (Change)
Renamed two alerting menu options.
Learn more about documenting corrective actions from Alert Resolutions.
Added two new settings and an update to the data included in the report.
Alert Resolutions list view (Enhancement)
Added alert type and option to select a date range.
Learn more about viewing Alert Resolutions.
General updates (Enhancements)
Updates to list view navigation, the Dashboard, and system performance.
List Views: the top section of all list views now include the Items per Page and Back and Next buttons. This will make it easier to navigate when you have a long list of items displayed.
Improved performance: our development team made enhancements to OneVue that provides a better experience when displaying a large amount of data.
Dashboard: Monitoring Points have been removed and planned to return in a future release.
Updates primarily include OneVue Sense new features and enhancements. The three new User Reports apply to all OneVue solutions - Sense, Sync, and Notify.
OneVue Sense: Alert Resolutions & Alerts (New Features)
Alert Rules generate alerts to notify staff when a Monitored Asset is in an Alarm state, and now there are two new alert features.
These new features are not fully supported for use with the 72MHz OneVue Sync or Notify Bell Scheduling solutions. Refer to these solutions Help section for additional information.
Refer to the January 29 2020 release; additional updates released.
User Reports (New Feature)
Three new user reports are now available - allowing a user assigned to the Account Admin Role to generate reports that include data specific to users. These reports can only be ran manually and cannot be scheduled. Commonly, these reports are generated at the time information is needed.
The User Report provides details of each user, including their assigned Device Classes, Roles, and Alert Rules, and indicates if a User Profile is inactive.
If a staff member is leaving your organization and you need to reassign their responsibilities, this report provides what's needed to reassign their OneVue responsibilities to another user.
The User Role Report provides details of the Roles and Device Classes assigned to each user.
If you need to understand who has access to account data and features, this report provides what's needed to identify who's assigned to specific Business Units or Locations and their assigned Roles.
The User Alert Rule Report provides who alert notifications are sent to for each Alert Rule and indicates if the rule is enabled or disabled.
If you need to analyze who receives alert notifications, this report provides what's needed to ensure notifications are being sent to the right staff and you have the right coverage.
OneVue Sense: Sensor List View - Date of First Use (Enhancement)
A Sensor's date of first use is the date it began reporting reading data to OneVue. If your organization's policies require sensor replacement on a regular cycle this date can be used to analyze replacement timing. If you need to identify the age of all your OneVue sensor devices, this data can also be used during your analysis. For temperature probes, the first use date and days to replacement are provided in the Probe Replacement Report.
To learn more, see topic View sensor date of first use.
OneVue Sense: Alert Rules & Team Scheduling: Escalation Notification (Enhancement)
Earlier this year we added the option to set a second escalation alert notification to Alert Rules with simple scheduling. Now, the second escalation notification can be configured with Team scheduling.
What are escalation notifications?
An Alert Rule can be configured to send one-time escalation notifications in a given order when an alerting condition has not returned to a Normal state for a specified period of time. Escalation notifications are sent based on start time of the alerting condition. If a user acknowledges an alert notification, the countdown to sending an escalation notification is paused and the countdown resumes at the time alert notifications resume (Resume Alerts Interval setting). The first escalation is sent based on the Escalate settings, and the second escalation sent is based on the Next Escalation settings.
OneVue Sense: OneVue Audit Report (Enhancement)
Report now includes an easier way to identify a sensor device. The last 4 characters of a sensor's Device ID (MAC address) is now included.
The OneVue Audit Report provides user log in activity and configuration changes for the OneVue Sense Monitoring solution.
Sensor firmware 8.36 released
Support for the new Water Leak and Contact Closure Sensors.
Fix for an infrequent memory issue that could cause DNS queries to abnormal IP addresses.
Enabling radius support for TLS PRF 1.2 with appropriate radio firmware.
Alert Rule - Second Escalation Notification (New feature)
You can now configure an Alert Rule to have a second, one-time escalation alert notification. Escalation notifications can provide piece of mind by ensuring that when a condition needs attention, OneVue can escalate alert notifications to those that need to know that an alarming condition has not been resolved.
This feature is NOT available for Team Scheduling and is planned to be available in a future release.
Alert Evaluation Report (New feature - Temperature Monitoring only)
Report provides an analysis of temperature data and operating conditions collected by OneVue Temperature Sensors for the previous 7 days and recommendations based on the computed data. The report is designed to provide the information needed by staff to detect patterns and serve as a source of intelligent, computed data to support decisions or analysis of monitored temperature conditions.
Alert Email Notifications include the time the alert started (Enhancement)
The time the alert started is now included in alert email notifications.
Example: Pharmacy Freezer has status Out Of Range, Past Alarm Delay and has been in an ALARM state for 16 minutes ( started at - 2019-04-28 9:02 PM CDT ).
Business Unit Admin Role can now assign users when creating a new user (New feature)
When creating a new user, a Business Unit Admin can now assign users to their Business Unit. Prior to this update, only an Account Admin could assign a new user to a Business Unit.
Updates to roles assigned to existing users must be completed by an Account Admin.
OneVue Audit Report includes more detail (Enhancement)
This OneVue Sense report now includes an easier way to identify a sensor device. The last 4 characters of a sensor's Device ID (MAC address) is now included in the report.
OneVue Help updated to new user experience (Enhancement)
We moved to new support platform and you may notice OneVue Help is a little different. The updated Primex online knowledge base is filled with articles from how our solutions work and installing your Primex devices, to documentation and manuals.
We will continue to make content updates and if you have questions or recommendations, please do let us know. Primex is committed to providing the best customer experience, and part of this experience is our online support resources. We want to ensure you have the right information, at anytime, from anywhere.
PDF Report details updated (Enhancement)
PDF reports now include your account name and page numbers. Remember, though, you can save a tree! OneVue archives all your reports and saves them for 7 years!
New Report Profile setting—specify a day’s 24-hour time period (Enhancement)
All OneVue reports generate the data collected from midnight to midnight in order to capture the calendar date’s data. Depending on how frequently your devices check in, that meant there could be a lag in when data appeared in reports.
For example, nursing managers reviews their daily reports in the morning to confirm no temperature excursions had occurred overnight. But the data collected after midnight wouldn’t be available until the following day, due to their OneVue report only including data collected from midnight to midnight.
To solve this reporting requirement, we added a new Report option. Now a Report Profile can be configured to set a custom day boundary, which sets the 24-hour time period for each day.
In addition to the Report’s configuration, another consideration is ensuring logged readings are sent to OneVue hourly, which is set by a sensor device’s Check-in Interval frequency. When set to a 1-hour Check-in Interval, all logged readings are sent to OneVue hourly, and will be included in your reports.
All list view have more customized settings (Enhancement)
Several months ago, we released an update to the Dashboard List View. This update included several new settings that provided more customization to information displayed. Our customers found these Dashboard List View updates very valuable, and asked to make these settings available for all List Views.
Now they can, and so can you! In our April release, we updated all List Views to include additional settings.
New products are coming
Some users have noticed hints of new products showing up in the OneVue software as we continue internal testing and start pilot studies.
List Views: Download more information at any time (New feature)
While OneVue scheduled reporting has proved useful to users, we have also gotten feedback requesting greater flexibility of reports.
For example, when training a new user, our clients need to know what Monitored Assets are in a Business Unit; or when users want to share which sensors are in a suspended state.
We are happy to announce in this release, you can now download the data displayed in any List View at any time. We’re hoping this flexibility makes your jobs easier.
Located on the bottom of each List View, you will notice a new option: Save as CSV.
List Views are found in all menu options – from the Dashboard, Monitored Assets, Sensors and so forth.
When Save as CSV is selected, the current data displayed is downloaded as a file to your computer or mobile device. Please know the CSV file is not stored in OneVue, it’s a one-time download to your local device. If you want to reformat the file and share with others, you will need to do that locally.
This new feature allows you to create a custom List View with the information you need, and then download to a CSV file. Remember to adjust your items per page; the data displayed on-screen is all that is downloaded.
Continued performance optimization with faster data loading (Enhancement)
We were naturally concerned by reports that some of our larger enterprise accounts were seeing slow loading times when viewing their data. Our development team constantly monitors OneVue performance and can adjust performance during peak usage time periods. (A “peak usage time” is typically in the morning of the 1st of the month when many reports are generated simultaneously.)
We challenged our development team to brainstorm new ways to improve the loading performance, and the February release includes some of these improvements. When viewing your data, it will load and display more quickly, which should result in a more fluid user experience.
Primex OneVue logo change
We have big changes coming from Primex in the near future; some of these changes include how we explain and launch products. Our website refresh is underway and the first indication you may notice when logged into OneVue is the new logo and favicon, as well as slight changes to various colors.
OWDC app technical announcement
The OWDC (OneVue Wired Device Configuration) app has been updated in the Google Play store. This update added support of additional advanced authentication types for wireless networks. Please be sure to update the app or if set to Auto Update it automatically updates to the latest version.
Primex devices that require EAP-TLS or PEAP with EAP-TLS network authentication cannot be used with the OWDC app. This type of network authentication requires each device to have a local certificate installed to authenticate to the facility’s network. Certificates are required to be uploaded to devices using the Primex Device Configuration software. OWDC cannot be used due to devices will not be able to authenticate to the facility's network without a certificate. When devices arrive onsite, the certificates must be uploaded to each device using the software. The devices will then be able to successfully authenticate to the network and check-in to OneVue.
Report Profiles: Generate a report for a specific date range (New feature)
Report Profiles are designed to report data for past weeks or months or days. But sometimes auditors may ask for more specific date ranges, for example January 1 to February 15, to assess specific events or examine records randomly. To meet these requests, we have added a "Specific Dates” option for reports generated manually. In addition, with this new option you can create a report to include data for the current date.
Alerts: More information included in text alerts (Enhancement)
If your OneVue User Profile is set to receive text notifications, the notifications you receive will now have more information. We want to ensure you have the right information at the right time - allowing you to quickly assess an alerting condition and take corrective action.
Introducing the OneVue Wired Device Configurator (OWDC) Android app (New feature)
The OWDC app is an alternative configuration method for orders and can also be used to view or update for devices already in OneVue. The Primex devices compatible with the app include Sensors, Bridges, Bell Controllers, and Digital PoE Clocks.
Dashboard: New settings to customize data displayed in the Account State List View (Enhancement)
The Dashboard List View now includes advanced settings to further customize the data displayed. The system default view cannot be changed - if you want to leverage these new settings, you will need to create a custom view.
Environmental Monitoring: New OneVue Account Audit Report (New feature)
The OneVue Audit Report provides an audit log of user log in activity and configuration changes. This report is designed to meet the auditing, compliance, security, and governance policies of many regulated enterprises.
Monitored Asset temperature reading history: View Mean Kinetic Temperature (MKT) for the last 24 hours of data. (Enhancement)
From a Monitored Asset’s Temperature Reading History, you can now select an option to limit the calculation of the MKT for only the last 24 hours of logged readings - reflects FDA recommendations to use a 24 hour calculation. The last 24 hours is based on the selected End Date. If this new option is not selected, the MKT is calculated using all logged readings for the selected Start and End Date range.
Bell Controller Relays: Label field now available to be added to List View (Enhancement)
The Label field has been added as field that can displayed in the Bell Controller Relays List view (go to Devices > Bell Controller Relays). The Label information is printed on the device label when shipped from Primex and may also be used to identify its unique installation location.
Reports: Downloading CSV reports is simplified (Enhancement)
With this update, it's one click to download a CSV report file - making it easier and saving a time by eliminating download steps. Now, CSV report files are automatically downloaded and saved to your computer's default download location. It's a familiar process - the same behavior when downloading most files from a web browser.
Clocks List View: Columns added (Enhancement)
From the Clocks List View (go to Devices > Clocks): Added two new columns to customize the information displayed, which results in less clicks to find what you need. Prior to this update, you would need to view this information from each Clock Profile or know the Gateway ID of a Bridge.
Alert Rules: New settings (Enhancement)
Alert Notifications: Add text to email notifications. You can now add text to an Alert Rule's email notification with the new setting "For Email Notification add this text to every alert message". Text or voice alert notifications do not include the text provided in this setting. In addition, non-alert alert notifications do not include the text in this new setting.
Return to Normal Notifications: Enable or disable option. A return to normal notification is sent when a condition being monitored returns to a Normal state. You can now set an Alert Rule not to send return to normal notifications. By default, notifications are enabled (sent).
Alert Interval frequency: Added 30 minutes, 60 minutes, 90 minutes, and 120 minutes. The Alert Interval setting is the frequency an alert notification is continuously sent during an alerting condition.
Reports: Asset Summary Report (Enhancement)
Asset Summary Report now includes a summary line for the report time period.
Temperature Sensor firmware version 8.29. (Enhancement)
Adds two new reading types to the Temperature Sensors (T101 and T102) Sensor LCD screen: The Lowest (coldest) Sampled Reading and Highest (warmest) Sampled Reading for its current Collection Period.
This firmware update also requires a new procedure when installing or replacing a CertiTrak Probe, which ensures a probe's serial number is tracked in OneVue.