When deploying the OneVue Sync Bluetooth system at your facility, be sure to complete the following steps.
A Site Survey is the first step to ensure system coverage. A Primex engineer analyzes the facility to provide recommended device install locations.
Verify the facility’s network is configured to meet the OneVue network requirements, which includes network ports and firewall requirements. These requirements should be shared with your facility's Information Technology staff.
This step ensures staff assisting with deployment have access to OneVue and settings are downloaded to Primex devices.
To log in to OneVue, from a web browser go to https://console.primexonevue.com
Verify OneVue users assigned to account Admin Role
When your OneVue account was created by Primex, the primary contact provided was assigned to the account Admin Role. If other staff will be assisting with the deployment, add them to your OneVue account and assign them to an Admin Role.
To add users, go to Admin > Users and add new users.
Verify Time Zone set in the account profile
During install, each Sync Bluetooth device receives and synchronizes its time to the New Clock Time Zone set in the profile of a Bridge. By default, set to the account time zone.
To verify the account time zone, go to Admin > Edit - your account name > view the time zone.
Configure account NTP Servers
Provide your facility's designated NTP Servers. It's recommended to provide three valid NTP Servers to ensure a reasonable level of accuracy and failover purposes. A Bridge connects to an NTP Server to obtain UTC time and sends UTC time to clocks over the Sync Bluetooth mesh network. A clock synchronizes received UTC time to its time zone and DST rules.
To enter the NTP Servers, go to Admin > Edit - your account name and enter the NTP Servers.
Create Network Profile
Create a Network Profile for each network a Bridge will connect to at your facility.
To create a Network Profile, go to Devices > Networks > select + New.
A Bridge is required to be added to your OneVue account and configured with its network settings (OneVue network profile). Its network configuration allows a Bridge to obtain time from its NTP time source and send data to and download settings from OneVue.
At the time an order is placed, either Device Preconfiguration or OWDC configuration is selected. Either method adds the Bridge to OneVue and configures its network settings.
Device Preconfiguration: completed online from OneVue before an order is shipped from Primex. The OneVue account ID and settings provided are configured into each Bridge and labeled by Primex.
To complete Device Preconfiguration from OneVue, go to the Dashboard > from the To Do list select the order's link.
OWDC configuration: completed onsite locally at the device. First, download the app from the Google Play™ store. While locally at the device, connect the Bridge to your Android device and the app guides you through the configuration process.
The order that devices are installed is critical to a successful deployment. First install and power on the Bridge devices. Once a Bridge has successfully connected to the facility's network and checked-in to OneVue, you can then begin to install Sync Bluetooth clocks and repeaters.
If a network is not available at the time of installation, which may occur during new building construction, it's critical that the Bridge is set to No Network mode.
Mount and power on Bridge.
When first powered on, the Bridge enters an 8-hour deployment mode and connects to the facility's network to check-in to OneVue and obtain time from an NTP Server. Its LCD screen displays its network connection sequence (1234) and Bton is displayed when complete.
From its LCD screen, verify Signal OK is displayed. This confirms it successfully connected to the facility's network.
Confirm its check-in to OneVue. Log in to OneVue > go to Devices > Bridges. Verify the Bridge is listed. Its name either displays its 12-character Device ID or a unique name.
Start by installing the clocks and/or repeater located closest to a Bridge and then work outward.
A clock and repeater must be first powered on at its install location. When power is first applied, it enters Add a Clock mode. During this mode, the device continuously searches for a Sync Bluetooth mesh network.
Upon its connection to a mesh network, the device establishes a communication path either to another Sync Bluetooth device or directly to a Bridge available within the network.
Once connected to the mesh network, a clock receives and sets its time. An analog clock's hands begin to rotate and completes one full revolution and then sets its time. It may take up to 15 minutes for a clock to set its time.
If a clock does not set its time within 15 minutes, initiate a manual check-in. From the back of the clock, press and release its check-in button.
If a clock fails to set its time, it may be necessary to add an additional Sync Bluetooth device to allow the clock to consistently connect to a mesh network.
Bridge receives the clocks 12-character Device IDs and sends them to OneVue. By default, each clock name is set to its 12-character Device ID.
Commonly, a clock is added to OneVue within 30 minutes from the time it connects to the mesh network. If the Bridge is not in 8-hour Deployment mode, it may take up to 24 hours to 7 days for a new clock to be added to OneVue.
Remove the clock's tear-off label that identifies its unique 12-character Device ID. On a paper floorplan, place its label at its location.
After the install is complete, it may take several days for the Sync Bluetooth mesh network to stabilize. It’s recommended to monitor clock check-ins during this time period.
If after several days there are clocks that have not been added to OneVue or if there are inconsistent check-ins, it may be necessary to add an additional Sync Bluetooth device to allow the clock to successfully and consistently connect to the mesh network.
Clock and Repeater names: update the name of each device to its install location. By default, its name is set to its unique 12-character Device ID.
Monitor devices: from the OneVue Dashboard, view the status of all devices. When a device is in a Warning state it may need your attention.
Set clock time zone (optional): a clock can be bet to a specific time zone (when different than the account time zone).
Set Digital clock/timer display settings: configure the display settings, including its LED digit brightness level, hour and time format, and the audio buzzer setting of an elapsed timer.
Create a Clock Bridge State Warning Report: provides the details of any Bridge currently in a Warning state. It also includes each clock or repeater the Bridge received data from over its last connection to the mesh network.