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View the current state and status and state history of a clock or repeater

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In addition to the Dashboard, from the profile of a clock and repeater you can view its current state and state history. OneVue stores all state changes that allow you to view its historical operating conditions. This information is helpful when troubleshooting.

View the current state and status of a clock or repeater

  1. Go to Devices > Clocks.

  2. From the list select the Name link of the clock or repeater. Its profile is displayed.

    Clock_view_state_profile.png

    State

    Current condition

    Status resulting in State

    Normal

    Device is operating as expected.

    Its status is blank during this state.

    Warning

    Device is not operating as expected and may warrant correction action.

    The status identifies the condition that resulted in the device entering a Warning state.

    Unresponsive status: it has not connected to the Sync Bluetooth mesh network for seven (7) consecutive days.

    Low Battery: its last reported battery voltage level was below expected levels. It's recommended to change the device batteries.

    Time Sync Failure: during its last connection to the mesh network, it failed to receive a time update.

    Hand Position Failure (analog clock models only): the daily hand verification check has failed for three consecutive days. Commonly this is due to a mechanical error that is internal to the clock.

    Suspended

    OneVue is not monitoring the device.

    The Suspended state is designed for use during a temporary condition, such as when it's being repaired or during troubleshooting that warrants a device not to be monitored.

    OneVue continues to update its status and data, but it remains in a Suspended state until a system user changes its state back to Normal.

    Decommissioned

    State that is to be used when the Primex device is no longer in use or operational.

    During this state, its operating condition data is not logged, stored, or monitored.

    Decommissioned is designed to permanently disable a device from your OneVue account, such as when it has been disposed of.

    All historical data is retained for reporting purposes.

View the state history of a clock or repeater

OneVue stores all state changes, allowing you to view the historical operating condition of a device.

  1. Go to Devices > Clocks.

  2. From the list select the Name link of the clock or repeater. Its profile is displayed.

  3. From the State History option, select View.

  4. Set the date range to include.

    Go To Clock Start Date: sets the date the device was added to your OneVue account.

    Backward 1 Week: when selected, sets the start date back seven days.

    Start Date: select the start date of the date range to display.

    End Date: select the end date of the date range to display.

    Forward 1 Week: when selected, sets the start date forward seven days.

The state history for the date range specified is displayed.

Column

Definition

Change Date/Time

Date and time the state change occurred, either by the system or from a state change completed by a user.

State-

State the device was set to at the date/time the state change occurred.

Reason

Status of the device that resulted in the state change or the system generated status.

If the state change was completed by a user, the reason entered by the user is displayed.

User

If the state change was completed by a user, the name of the user that made the state change is displayed.

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