A Bridge has internal firmware that controls how it operates and communicates over a network. By default, firmware is updated automatically when released by Primex.
Firmware updates can also be manually managed by your staff, which should be performed under the direction of Primex technical support. Primex may release a firmware update that is either required to be applied or an optional update.
During troubleshooting, Primex support may request that you verify a device's firmware version. Also, after a firmware update is released, you may need to verify the update was successful.
Go to Devices > Bridges.
From the list, select the Name link of the Bridge. The profile of the Bridge is displayed.
Select the Gateway ID link of the gateway.
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Select Show Advanced Options.
The current firmware version is displayed. If the value is blank, the firmware type does not apply to the device model.
You can set a Bridge to automatically download firmware updates released by Primex. This is the system default and recommended by Primex.
Go to Devices > Bridges.
From the list, select the Name link of the Bridge. The profile of the Bridge is displayed.
Select the Gateway ID link of the gateway.
-
Select Show Advanced Options.
The current firmware version is displayed. If the value is blank, the firmware type does not apply to the device model.
Set firmware to update automatically. From the Keep Comm Firmware at drop-down menu, select Latest.
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Select Save.
When a new firmware version is released, the firmware update is automatically downloaded and applied.
Firmware updates can also be manually managed by your staff, which should be performed under the direction of Primex technical support. Primex may release a firmware update that is either required to be applied or an optional update.
Go to Devices > Bridges.
From the list, select the Name link of the Bridge. The profile of the Bridge is displayed.
Select the Gateway ID link of the gateway.
-
Select Show Advanced Options.
The current firmware version is displayed. If the value is blank, the firmware type does not apply to the device model.
-
Set the firmware version. From the Keep Micro Firmware at drop-down menu, select the firmware version the device is to be updated to.
The latest version is the highest number and the available versions are listed in descending order. For example, 8.11 is newer than 8.2. Numbers to the right of the decimal point should be read as a whole number representing the sub-unit of the main version number.
It's recommended to update to the latest version, unless directed otherwise by Primex.
To view the details of the firmware update, select View Change Log.
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Select Save.
Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to OneVue. Setting changes take effect when downloaded to the device. Once downloaded, its Updating Pending status is set to No.