When a Bluetooth clock is in a Warning state with an Unresponsive status, this is due it has not connected to the Bluetooth mesh network for seven (7) consecutive days. Also, its time may not be correct when in a Warning state.
This issue can be related to a Bridge in a Warning state, a clock does not have power, or there is not adequate Bluetooth signal strength at the clock install location. When the cause is a Bridge in a Warning state, there may several clocks in a Warning state. The Clock Bridge Warning State Report provides all Bluetooth devices currently in a Warning state.
From your OneVue Dashboard, verify each Bridge is not in a Warning state.
If any Bridge is in a Warning state, this may affect the entire system and cause clocks to be in a Warning state. If a single or multiple Bridges are in a Warning state, resolve the issue for each Bridge. Once all Bridges return to a Normal state, it can take up to 24 to 48 hours for a clock to return to a Normal state.
If all Bridges are in a Normal state, inspect the clock and verify it's powered. If battery-powered, make sure the batteries are inserted correctly and seated.
Measure the Bluetooth signal strength at the clock install location.
If you have more than one clock with this issue, first locate the clock with the issue that's closest to a Bridge. Measure its Bluetooth signal strength and work your way out from there. This will help identify the location that may be causing a coverage gap.
Correction action steps...
If the Bluetooth signal strength is adequate
-1 to -85 dBm at install location
Temporarily relocate the clock within 5 ft. (1.5 m) from a Bridge or another clock that is not in a Warning state and power-cycle the clock.
Monitor the clock for the next 24 to 48 hours at its temporary location. If the clock remains in an Unresponsive status, it may be due to an internal component or mechanical failure.
If you relocated the clock back to its original install location, observe the clock for 24 to 48 hours. Once a day, at a system-defined time, each Bluetooth clock automatically establishes a wireless communication path to either another clock or directly to a Bridge to build the Bluetooth mesh network. It will then synchronize its time and receive setting updates.
There is not adequate Bluetooth signal at a clock location
Add a Sync Bluetooth repeater to extend the signal and resolve the coverage gap. Optionally, a Bridge or another clock can also be used to resolve a coverge gap.
If another device was added or moved to address the coverage gap, monitor the clock for the next 24 to 48 hours at its temporary location. If the clock remains in an Unresponsive status, it may be due to an internal component or mechanical failure.