By default, firmware is set to update automatically, which is the method recommended by Primex. Primex may release a firmware update that is either required to be applied or is an optional update. When firmware is set to Latest, a device automatically downloads firmware updates released by Primex.
Firmware updates can also be managed by your staff. It's recommended to work with your Primex support representative when updating to a specific firmware version.
You can view the current firmware versions from a sensor's gateway profile.
Go to Devices > Sensors.
From the list, select the sensor's Gateway ID Link. Its gateway profile is displayed.
Select Show Advanced Options.
View its current micro and radio firmware versions.
By default, firmware is set to update automatically, which is the method recommended by Primex. You can also update firmware to a specific version, which should only be performed when instructed by a Primex support representative.
Go to Devices > Sensors.
From the list, select the sensor's Gateway ID link. Its gateway profile is displayed.
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Select Show Advanced Options.
To set to automatic updates: From the Keep Radio Firmware at drop-down menu, select Latest. From the Keep Micro Firmware at drop-down menu, select Latest. When an updated firmware version is released, the firmware update is automatically downloaded to the device.
To set specific firmware version: From the Keep Radio Firmware at or Keep Micro Firmware at drop-down menu, select the firmware version to be updated to. The latest version is the highest number and listed in descending order. It's recommended to update to the latest version, unless directed otherwise by Primex. To view the details of the firmware update, select View Change Log.
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Select Save.
When a setting update is made to a device, its Update Pending status is set to Yes. During its next check-in, all pending setting updates are downloaded to the device. Once downloaded, its Update Pending status is set to No.