A PoE clock has firmware that controls how it operates and communicates over a network. By default, clock firmware is configured to update automatically when released by Primex.
Firmware updates can also be manually managed by your staff, which should be performed under the direction of Primex technical support. Primex may release a firmware update that is either required to be applied or an optional update.
Go to Devices > Clocks.
From the list, select the Name link of the device. Its profile is displayed.
Select its Gateway ID link.
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Select Show Advanced Options.
The current firmware versions are displayed. If a value is blank, the firmware type does not apply to the device model.
You can set a PoE clock to automatically download firmware updates released by Primex. This is the system default and recommended by Primex.
Go to Devices > Clocks.
From the list, select the Name link of the device. Its profile is displayed.
Select its Gateway ID link.
Select Show Advanced Options.
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Set firmware to update automatically.
From both the Keep Micro Firmware at and Keep Comm Firmware at: select Latest.
Select Save.
When a new firmware version is released, the firmware update is automatically downloaded and applied.
You can manually update the firmware version. During this procedure you select a specific firmware version and at its next check-in the firmware update is downloaded to the device.
Important
This procedure should only be completed under the direction of Primex technical support.
Go to Devices > Clocks.
From the list, select the Name link of the device. Its profile is displayed.
Select its Gateway ID link.
Select Show Advanced Options.
-
Set the firmware versions.
The latest version is the highest number and are listed in descending order. For example, 8.11 is newer than 8.2. Numbers to the right of the decimal point should be read as a whole number representing the sub-unit of the main version number.
It's recommended to update to the latest version, unless directed otherwise by Primex.
To view the details of the firmware update, select View Change Log.
Select Save.
Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to OneVue. Setting changes take effect when downloaded to the device. Once downloaded, its Updating Pending status is set to No.