An Alert Resolution is generated when an alert is activated due to a Monitored Asset entering an Alarm state. From an Alert Resolution, staff will document the corrective actions taken to resolve the alarm condition. You can view all logged resolutions for a specific alert from a Monitored Asset's Event History.
Go to Monitoring > Alert Resolutions.
To view data for a specific date range, Select date range and select an option. You can also create a Custom View by selecting the gear icon.
The following data is displayed for each Alert Resolution.
Name of the Monitored Asset. Selecting the link displays the Alert Resolution.
Alert Rule that generated the alert.
Business Unit assigned to the Monitored Asset.
Indicates if a user has logged a resolution.
Needed: indicates a resolution has not been entered.
Completed: indicates a resolution has been entered.
Not Needed: indicates an Alert Resolution Template was not included in Alert Rule that generated the Alert Resolution. Corrective actions are logged by selecting the State History from the Alert Resolution and adding a comment to the Alarm state-change event.
Last Alert Start Date/Time
Date and time the alert was generated, which is when the Monitored Asset entered an Alarm state.
Last User Responding
Identifies the user that last entered a resolution.
Last Alert Response Date/Time
Date and time the last resolution was entered.
Last Alert Response
Displays the last resolution logged by a user. All logged resolutions, including the last resolution, can be viewed from the Monitored Asset's Event History.
To download the data displayed, select save as CSV.
When responses are logged from an Alert Resolution, the details of each response (boxes checked and comments) are stored in the Monitored Asset's Event History.
Go to Monitoring > Monitored Assets.
From the list, select the Name link of the asset. Its profile is displayed.
From the Event History option, select View.
To specify a date range, select from either the below options and select Search.
Backward 1 week: sets the start date back seven days.
Start Date: sets the start date of the date range to display.
End Date: sets the end date of the date range to display.
Forward 1 Week: sets the current date range forward seven days from the selected start date.
To view all logged resolutions for an alert generated on a specific date or date range, the Start Date must be set to the date the alert was activated.
For example, today is January 30 and the Monitored Asset has been in an Alarm state for the last few days. You know that resolutions were logged today and need to view previous logged resolutions. Assuming the Monitored Asset entered an Alarm state on January 28, 2020, you must set the Start Date to 01/28/2020 (date alert activated) and set the End Date to the current date. If the Start Date is not set to the date the alert was activated, the logged resolutions for the alert will not be listed.
If the data needed is not displayed, you may need to set the Start and End Date for a longer time period.
Data is displayed in ascending order by the Start Date. You may need to scroll down to view the last logged resolution or event and set the Items Displayed to a greater number.
Logged resolutions are identified by the comment type Alert Resolution Added. Comments added to an Alert Resolution's State History are identified by the comment type User Comment.