Your organization may have Standard Operating Procedures (SOPs) that apply to your OneVue monitored conditions from reading excursions to sensor operating conditions. These procedures may include how staff responds to and documents corrective actions taken to resolve a Monitored Asset Alarm state.
Overview of how corrective actions are documented in OneVue
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Staff documents corrective actions from an Alert Resolution that provides pre-defined resolutions. When a Monitored Asset enters an Alarm state, an alert is activated which generates an Alert Resolution.
As an example, a Monitored Asset refrigeration unit changes to an Alarm state and the door was found open, the user will go to the Alert Resolution, select the pre-defined response "Closed Door" and add a comment "Cause of alarm was due to door was open slightly and temperature excursion did not affect contents".
If pre-defined responses are not available, from the Alert Resolution select State History and add a comment to the Alarm state-change event.
All logged resolutions and state-change comments are stored in a Monitored Asset's Event History and included in the Asset Summary Report.
An Alert Resolution's status indicates if a resolution has been logged. After a resolution is logged, its status is set to Completed. Not Needed indicates that an Alert Resolution Template was not included in the Alert Rule that generated the Alert Resolution. A resolution can be logged at anytime, regardless of the status.
Go to Monitoring > Alert Resolutions. All Alert Resolutions are displayed for the selected date range (by default, displays resolutions for the past 31 days).
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Locate the name of the Monitored Asset and verify the alert type > then select the Name link. The Alert Resolution is displayed.
If the alert has not been acknowledged, you can optionally acknowledge the alert.
When an alert is acknowledged, alert notifications are temporarily suspended. Notifications resume once the time period set in the Alert Rule's Resume Alert After setting has been reached. Acknowledging an alert does not change the state of the Monitored Asset or end the active alert.
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Select the checkbox of the resolution(s) taken. A resolution may or may not provide an option to enter a comment.
If pre-defined responses are not available, from the Alert Resolution select State History and add a comment to the Alarm state-change event.
A logged resolution or state history comment cannot be edited or deleted after it has been saved.
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Select Save.
Resolution is saved to the Monitored Asset's Event History.