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Go to the Dashboard > From the To Do list, select the alert link.
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From the alert section, enter a comment.
It's recommended to describe the action being taken to resolve the alarming condition.
Select Acknowledge.
Alert notifications resume once the time period set in the Alert Rule's Resume Alert After settings has been reached.
When the condition returns to a Normal state, the alert ends and is removed from your Dashboard To Do list.
A voice alert is sent in the form of an automated message detailing the alerting condition. The automated message provides the ability to acknowledge the alert.
Note
OneVue text and voice alerts are sent from phone number 608-709-7043.
To acknowledge an alert, press 1 or 2 from your touch-tone phone. Pressing 3 or ending the call before selecting an option, does not acknowledge the alert.
Once acknowledged:
The alert resumes once the time period set in the Alert Rule's Resume Alert After setting has been reached.
When the condition returns to a Normal state, the alert ends and is removed from your Dashboard To Do list.