Articles in this section

View the current state and state history of an InfoBoard

  • Updated
Follow

From the profile of an InfoBoard, you can view its current state and state history. OneVue stores all state changes, allowing you to view its historical operating conditions. This information is helpful during troubleshooting to identify when state changes occurred.

How to view the current state of an InfoBoard

  1. Go to Devices > InfoBoards.

  2. From the list, select the Name link of the InfoBoard. Its profile is displayed.

    Its profile displays its current state and status. When in a Warning state, the Status indicates the cause.

    State

    Current condition

    Status resulting in State

    Normal

    Device is operating as expected.

    Its status will be blank during this state.

    It may also display Return to Normal if its last state was Warning or Alarm.

    Warning

    Device is not operating as expected and may warrant corrective action.

    Any of the conditions below result in a Warning state.

    Time Sync Failure: failed to receive a valid time signal from its time source (Transmitter or NTP).

    Unresponsive: has not checked-in to OneVue for the number of days set in its Unresponsive Timeout. Can be set to either At Least 2 days (default) or At Least 3 Days.

    Suspended

    OneVue is not monitoring the device.

    The Suspended state is designed for use during a temporary condition, such as when a device is being repaired or during troubleshooting.

    OneVue continues to update the status of the device, but it remains in a Suspended state until a system user changes its state to Normal.

    Decommissioned

    State that is to be used when the device is no longer in use or operational.

    During this state, its operating condition data is not logged, stored, or monitored.

    The Decommissioned state is designed to permanently disable a device from your OneVue account, such as when it has been disposed of.

    All historical data is retained for reporting purposes.

How to view the state history of an InfoBoard

  1. Go to Devices > InfoBoards.

  2. From the list, select the Name link of the InfoBoard. Its profile is displayed.

  3. From the State History, select View.

  4. Set the date range to include.

    Go To Start Date: When selected, sets the Start Date to the date the InfoBoard was added to OneVue.

    Backward 1 Week: when selected, sets the start date back seven days.

    Start Date: select the start date of the date range to display.

    End Date: select the end date of the date range to display.

    Forward 1 Week: when selected, sets the start date forward seven days.

The state history for the date range specified is displayed.

infoboard-state-history.png

Column

Definition

Change Date/Time

Date and time the state change occurred, either by the system or from a state change completed by a user.

State

The state the device was set to at the specific change date/time.

Reason

Status that resulted in the state change or the system generated status.

If the state change was completed by a user, the reason entered by the user is displayed.

User

If a state change was completed by a user, the name of the user that made the change is displayed.

Related articles